Cemetery Services Clerk Permanent Full Time NEW

Requisition Number: 1335
Terms of Employment: Permanent, Full-Time
Location: Pine Hills Cemetery
Employment Address: 625 Birchmount Rd, Scarborough, ON M1K 1R1
Hours of Work:
• Monday, Tuesday, Thursday, Friday, & Saturday
• Wednesday & Sunday are off each week
• 8:30 am to 5:00 pm
Vacancy: 1
Language: English
Hiring Range: $52,332 to $55,951 annually

About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life’s most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

We are looking for a Cemetery Services Clerk to join our team at Pine Hills Cemetery.

What we offer:
• Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
• Wellness resources and benefits including a wellness spending account
• Defined contribution pension plan with employer match
• RRSP & TFSA options
• Enhanced Employee Assistance Program (EAP)
• Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
• Paid Vacation days plus additional personal paid days off
• Annual Employee Engagement Surveys and Annual Employee Townhalls
• Salary increases, in accordance with company policy

The successful candidate will be required to:

Client Support & Engagement
• Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
• Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
• Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.
• Attend graveside interments as requested, offering guidance and compassionate support to families.

Memorials & Documentation Processing

• Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
• Manage tracking and dealer approvals for all memorial orders.
• Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

Cemetery Office Administration & Inventory Management

• Create and process purchase orders for various supplies and services.
• Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.

Financial & Reporting Support

• Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
• Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
• Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
• Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.

Mail & Communication Handling

• Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
• Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.
Other

• Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.

Qualifications:

• At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
• A valid Ontario “G” Driver’s Licence and a clean Driver’s Abstract.
• The successful applicant must obtain a Sales Representative Licence upon hire.
• Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
• Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
• Strong commitment to customer service excellence, with a focus on continuous improvement.
• High attention to detail and accuracy in all tasks.
• Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
• Demonstrated professional work ethic.
• Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
• Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
• Intermediate proficiency of Windows and MS Excel, Word, and Outlook.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at [email protected], quoting the job requisition ID # and the job title. Any information received related to accommodation will be addressed confidentially.

Deadline: August 21, 2026

Employees must apply through the Internal Career Centre in ADP.