Tech Concierge Full Time

Diagnose and resolve technical hardware and software issues
Respond to requests for technical assistance in person, via phone, chat, email or remote support
Provide support for our Residents on any Telephone or cable TV related issues
Provide support and training to the Residents and Village’s Team
Perform Move Add or Change (MACD) in the Village Phone System
Troubleshoot and resolve computer system and network related problems
Respond to IT support request tickets, telephone calls, e-mails, and requests for technical support
Maintain the current network and systems infrastructure and policies
Maintain Mobile devices (Apple and Android) through Mobile Device Manager (MDM)
Configure and maintain the networked computer system, OS and default software installation, including hardware (label + paper printers), system software, and applications.
Diagnose and resolve hardware, software, networking, and system issues when they arise. This includes replacing hardware components (RAM, SSD/HDD etc.)
Perform Cat 5/6 crimping, patch paneling and network troubleshooting as needed.
Must adhere to all software and hardware licensing requirements.