Team Manager Quality Assurance Full Time

Current work authorization for Canada is required for all openings.

You will be working on a hybrid office schedule as part of Fidelity’s dynamic working arrangement.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.

Summary:

The Team Manager Quality Assurance is responsible for managing the resources of the QA team and ensuring proper QA methodologies are being executed by the team. The individual will analyze project intake forms and business requirements to estimate QA effort on projects. Other responsibilities include staying abreast of testing technology advancements, coaching/mentoring of the team and providing performance feedback via annual performance reviews.

How You’ll Make an Impact:

1. Work closely with direct reports, IS peers and business sponsors to proactively manage resource pools, testing quality, and project timelines to meet business expectations.

Prioritize assignments to meet mandatory and regulatory business initiatives.
Serve as SME when estimating QA effort on projects and large Stories.
Ensure adequate and experienced resources are assigned to deliver on approve projects.
Assist in the management of test environments, troubleshooting and coordinating code deployments.
2. Maintain relationship with project and Agile teams to resolve issues and improve coordination of QA deliverables.

Assess current processes and identify quality improvements and risk mitigation opportunities.
Ensure analysts are on track with project testing timelines or escalate issues affecting timelines when necessary.
Work with the Business to establish a proper UAT process for the different project and Agile teams.
3. Responsible for overseeing the execution of manual & automated functional, integration, regression and performance tests.

Establish quality metrics and measures for tests executed.
Establish the use of Test Case storage tool and enforce its usage.
Encourage the use of test automation and load/performance tools as part of the team’s testing coverage.
Review QA Analyst test plans to ensure proper test strategies and risk mitigation elements.
4. Manage and direct a team of Quality Assurance professionals by providing leadership and ongoing employee development.

Monitor, evaluate and manage day-to-day employee performance, counsel, and find alternatives in the resolution of complex issues.
Manage the annual review process (establish and communicate productivity targets and bonus goals) to provide on-going professional development of staff.
Develop and implement training, career development and action plans to manage/focus on employee development and ensure performance effectiveness.
The Expertise You Bring:

Excellent communication, interpersonal, organization and strong leadership skills.
In-depth understanding of software development life cycles, project execution including software testing practices.
Experience with JIRA, Zephyr, Confluence and Katalon.
Familiar with Fidelity products, processes and business applications.
Knowledge of software configuration and release management methodologies.
Familiarity with Waterfall and Agile software development methodologies.
We are in search of a candidate with the following:

5-7 years Quality Assurance experience.
2+ years people management or team lead experience.
General understanding of the financial services sector.
University Degree or equivalent work experience
Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada’s Top 100 Employers
o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work
o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team