Restaurant Manager Full Time

Store Manager Responsibilities and Duties:
Responsibilities and essential job functions include but are not limited to the following:
• Operational Management for multiple locations
• Training supervisors and staff across locations
• Standardizing operations between branches
• Handling inventory systems and supplier relationships across multiple stores
• Supporting new store openings and implementing operating procedures
• Ensure smooth communication and teamwork across locations
• Help develop store SOP and franchise model
• Oversee daily operations of the multi-location restaurant, ensuring smooth and efficient service
• Monitor food quality and service standard, making adjustments when necessary to ensure excellence.
• Ensure the restaurant is complaint with health and safety regulations and maintain cleanliness.
• Staff Supervision & Training for multiple locations
• Lead, train, and motivate a team of staff including servers, kitchen personnel.
• Hire and onboard new employees, ensuring they are well-trained in all restaurant procedures.
• Set staff schedules, ensuring appropriate coverage during peak and off-peak times for multiple locations
• Address any employee performance issues and provide coaching to ensure staff development
Customer Service
• Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.
• Develop strategies to enhance customer loyalty and improve the overall guest experience.
• Resolve customer complaints and conflicts in a professional and courteous manner.
Financial Management
• Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place.
• Analyze financial reports and sales data to drive profitability and make informed operational decisions.
• Monitor inventory and order supplies as needed to maintain stock levels while minimizing waste.
• Help create drink and food margins calculations
Marketing and Promotions
• Implement marketing strategies to promote the restaurant and attract new customers.
• Organize special events or promotions to boost sales and enhance customer engagement.
• Coordinate with vendors and suppliers to ensure timely delivery of high-quality ingredients.
• Come out for multiple location marketing strategy
Compliance and Reporting
• Maintain compliance with all applicable food safety regulations and employment laws.
• Ensure all licenses and certifications are up to date.
• Prepare regular reports on sales, inventory, and staff performance for upper management.
Qualifications:
• Proven experience as a Restaurant Manager or in a similar managerial role in the foodservice industry, min 2 year experiences
• Strong leadership and team management skills.
• Exceptional communication and customer service skills.
• Ability to analyze financial reports and manage budgets.
• In-depth knowledge of food safety and sanitation regulations.
• High School diploma or equivalent; a degree in hospitality management or business is preferred.
• Availability to work flexible hours, including nights, weekends, and holidays.
Benefits
• Competitive salary and performance-based bonuses: $36.5-$37.5/hr (including tips) , performance-based bonuses
• Health, dental, and vision insurance
• Discounted meals and drinks
• Paid breaks
Opportunities for career growth and development

As one of the leading board game café brands in Canada, we’re expanding—and we’re looking for a Manager who can handle multiple locations to oversee and elevate the full beverage experience across our growing network of stores.