Senior Director, Legal Operations Full Time

ABOUT US

We’re one of Canada’s largest pension investment managers, with CAD$264.9 billion of net assets as of March 31, 2024.
We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong Kong.
Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world’s top companies. At PSP, you’ll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.

EXPERIENCE THE EDGE

At PSP, we encourage our employees to grow, forge powerful relationships, contribute and fuel inspired investment launchpads. We are committed to a culture that fosters collaboration and allows us to think beyond, in an interconnected way. We advocate for our employees to speak-up, learn, experiment, share, and be part of an inclusive work environment where diversity is embraced.

ABOUT THE TEAM

Reporting to the Senior Managing Director, Global Head of Legal, this position will provide strategic support and drive improvements to the operational excellence of the Legal Affairs team. This role will supervise a small team of legal operations coordinators and work closely with the Legal Affairs team and other senior stakeholders in PSP’s business to deliver this vision.
You must have excellent communication skills, have familiarity with the legal technology landscape, be intellectually curious, highly motivated and self-confident, as you will be engaging directly with internal business partners, external counsel and stakeholders. Strong business acumen, good judgment and pragmatism are also a must in order to succeed in this role.

ABOUT YOUR ROLE

As Senior Director, Legal Operations, you’ll be responsible for the following areas:

Strategic planning and delivery:
Develop and lead strategic and operational planning processes for Legal Affairs, including annual business planning, annual scorecard development and tracking, employee engagement action planning, and headcount planning
Regular reporting to the Global Head of Legal and Legal Affairs leadership team on the team’s progress in achieving its strategic objectives

Operational Excellence:
Optimize operational effectiveness by identifying opportunities for greater efficiency and implementing practices, tools and technology to improve workflows and processes
Provide reporting to the Legal Affairs leadership team on team utilization and tracking of key operational metrics to facilitate senior decision making for Legal Affairs (to include financial and non-financial metrics)
Provide reporting to PSP internal stakeholders concerning their use of Legal Affairs, external law firms and key legal trends/themes impacting their business area
Support to lawyers in coordination of workload allocation through monitoring of activity levels and tracking of work intake
Support long term department capacity planning regarding resource needs and allocation
Supervise team of legal operations coordinator

Technology and Process Innovation:
In partnership with other internal stakeholders, deliver Legal Affairs’ technology strategy and ensure the successful implementation and adoption of technological solutions
Ongoing management of Legal Affairs’ existing technology solutions, including document management, AI tools, ebilling, file tracking, workflow tools and knowledge management repository and proactive management of technology licenses and subscriptions
Ongoing monitoring and assessment of Legal Affairs’ existing technology infrastructure with the aim of identifying and making recommendations on new tools, applications and systems to streamline new or existing practices and ensure adequate technology training and education is available for Legal Affairs staff

Law firm management:
Oversee the organization and monitoring of law firm support and spend, including creating of tailored reports and analytics to propose areas for continuous improvement and cost saving opportunities
Manage external law firm relationships, interacting with senior level management, and their reporting to PSP with rigorous focus on performance indicators, service level expectations, PSP compliance with any applicable legal and regulatory requirements, risk management, and diversity, equity and inclusion
Oversee the update and maintenance of all written guidance to law firms on how to act for PSP

Data Analytics, Knowledge management and Education:
Develop knowledge management practices and facilitate team wide access to Legal Affairs knowledge base
Develop analytics and AI strategy and roadmap in partnership with other internal stakeholders
Coordinate and facilitate internal and external training, education and professional development of Legal Affairs team members
Coordinate and facilitate education and training opportunities by Legal Affairs team members to asset classes and business partners

WHAT YOU’LL NEED

A university degree
At least twelve (12) years of relevant experience working in a legal department, law firm or other operational management role
Ability to navigate a fast-paced environment with a high-level of autonomy
Ability to work collaboratively, cultivating meaningful relationships with key stakeholders
Experience working with senior management
Well organized, attentive to detail and capacity to adapt to changing priorities
Strong analytical thinker, results-oriented with strong written and verbal and interpersonal communication skills. The ability to create and present PowerPoint will be useful
Ethical with professional integrity
Proficiency in English and French (or willingness to learn) (frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa)

We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:

Investment in career development
Comprehensive group insurance plans
Competitive pension plans
Unlimited access to virtual healthcare services and wellness programs
Gender-inclusive paid family leave policy: up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers
Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off
A hybrid work model with a mix of in-office and remote days

*Benefits package may vary based on your employee type.

At PSP, we aim to provide an inclusive workplace where we leverage diversity and where everyone feels valued, safe, respected and empowered to grow. As part of this leadership commitment, we strongly encourage applications from all qualified applicants and strive to offer an inclusive and accessible candidate experience. If you require any accommodation for any part of the recruitment process, please let us know.

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