Restaurant Manager Full Time NEW

Position: Restaurant Manager
Reports to: Restaurant Director
Business Address: 1133 Hamilton Street, Vancouver, BC V6B 5P6
Location of Work: Vancouver, BC
Company Operating Name: Toptable Group
Salary: $76,128/year
Benefits package offered: Dental & extended health benefits, Life Insurance
Status: Full-time, ongoing
Language of Work: English
Vacancies: One (1)
Contact: Toptable Group, 89 West Georgia Street, Vancouver, BC, V6B 0N8; 604-899-7463, [email protected]

JOB SUMMARY:
The Restaurant Manager for a new fine dining restaurant in Vancouver’s trendy Yaletown will help inspire, develop, oversee, and manage the front-of-house team, while working closely with the management team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)
· Actively participates in activities essential for a successful opening of a new fine dining restaurant
· Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
· Maintains exceptional standards of professionalism and hospitality
· Orchestrate seamless front-of-house operations across all services, maintaining the detailed standards expected of a high hospitality guest experience
· Responsible for greeting guests, managing VIP reservations, and cultivating long-term relationships that foster loyalty
· Anticipate guest needs with intuitive, unobtrusive service to resolve concerns before they arise
· Oversee pacing of covers in a high-volume environment without compromising the intimacy or quality of the dining experience
· Ensures the delivery of superior customer service through effective staff training and education
· Execute and oversee tableside preparations including Caesar salad, beef tartare, pasta alla chitarra, branzino, and others with technical mastery
· Design and deliver structured training programs covering service protocols, menu knowledge, Italian culinary traditions, wine education, and tableside technique
· Conduct daily pre-shift briefings that energize the team, communicate specials, and set the tone for exceptional service
· Coach, mentor, and retain top front-of-house talent through clear performance expectations, regular feedback, and career development pathways
· Manage scheduling, labour allocation, and staffing levels to optimize service quality and operational efficiency across high-volume covers
· Oversee reservations strategy, table management, and cover flow in partnership with the reservations team
· Monitor and report on key operational metrics including guest satisfaction scores, and labour cost
· Under the direction of the Restaurant Director, initiates and executes special projects as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:
· Minimum 5 years of progressive front-of-house management experience, with at least 2 years in a Michelin-starred (1-star minimum) or equivalent fine dining environment
· Demonstrated experience with front-of-house priorities in new restaurant openings, with a focus on fine dining
· In-depth, working knowledge of Italian wines, including regional appellations, producers, and vintage variation, formal certification (WSET Level 3, CMS, AIS or equivalent) strongly preferred
· Fluent in Italian culinary terminology, regional cuisine, and food culture
· Proven track record in staff training, team building, and performance management within a fine dining setting
· Experience managing high-volume service (250+ covers per service) without compromise to quality or guest experience
· Related university degree or a combination of education and experience
· A solutions-provider committed to a vision of service to create an ultimate guest experience
· Strong verbal and written English communication skills; Additional language skills, particularly Italian, are a significant asset
· Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
· Excellent planning, organizational and problem solving skills
· Comfortable with dealing with media, public speaking, and VIP guests
· Flexibility to work evenings, weekends, and holidays

Tagged as: restaurant manager