Resort Operations Assistant Full Time NEW

Resort Operations Assistant

Keltic Resort is a historic resort located in the heart of the magnificent Cape Breton Highlands National Park, proudly overlooking the Atlantic Ocean. Home to the #5 Golf Course in Canada and part of the Golf North family, we truly are a premier destination for hospitality, golf, and relaxation. Just 2 hours from Sydney, NS, and a 5-hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940.

We are looking for a highly organized individual to join our team as Resort Operations Assistant.

Essential duties include, but are not limited to:

• Manage the daily administrative workflow for resort leadership, including internal communications, scheduling, guest emails and booking traffic.
• Oversee guest and member databases, ensuring accuracy for seasonal mailings and resort correspondence.
• Coordinate monthly newsletters to our database, highlighting seasonal packages, golf tournaments, and special events.
• Monitor and draft professional responses for reviews on platforms like TripAdvisor, Google, and Expedia, approved by management.
• Coordinate with F&B, Golf, and Guest Services to ensure all upcoming events and promotions are accurately advertised.
• Provide administrative backing for Highlands Links memberships, including processing renewals and coordinating member-exclusive communications.
• Maintain a consistent posting schedule across Instagram and Facebook, capturing “on-the-ground” content that reflects the daily beauty of the Cabot Trail and the course.
• Compile stats on guest reviews, survey responses, booking traffic to share with resort management and marketing team.
• Assist in the preparation of weekly occupancy reports, golf course usage stats, and seasonal performance summaries.
• Complying with the Occupational Health & Safety Act and GolfNorth Health & Safety program.

Qualifications:

• 2+ years of experience in an administrative or office management role, preferably within the hospitality or tourism sector.
• Post-secondary diploma or certificate in business, admin or related field.
• Experience in Canva or similar is preferred.
• Experience with email platforms (e.g., Mailchimp).
• Exceptional writing skills.
• Must be comfortable working in a fast-paced environment and “on-the-move” around the property.

Language Requirements:

• Fluency in English (written and verbal) is required for all positions to ensure effective communication across the resort.

Number of Vacancies- 1

Term – Permanent, full-time. Expected start date is as soon as possible.

Hours of work- 30 to 40 hours per week. Schedule may include weekends, holidays, morning, afternoon and evenings. Overtime may be required.

Wage- $27 per hour

Work location- 383 Keltic in Rd, Ingonish Beach, Nova Scotia

Benefits:

• Competitive wages
• Staff golf at Cape Breton Highlands Links, subsidized staff accommodations, staff discounts on branded merchandise and select local attractions
• Family and Friends rates
• Training and development to support personal & professional growth
• Career advancement opportunities within the company
• Live and work in the stunning Cape Breton Highlands with a team of like-minded professionals.

Application question(s):

• Would you be able to reliably commute to Ingonish Beach, NS B0C 1L0 for this job? If you are unable to reliably commute, are you planning to relocate?
• If No to the above, do you require housing accommodations?

Visa Requirements: Must have authorization to work in Canada.

To Apply: Please submit your resume and cover letter to [email protected]

Keltic Lodge at the Highlands is owned and operated by GolfNorth Properties Inc., located at 400 Golf Course Road, Conestoga, Ontario. For more information about our company and golf courses, visit https://golfnorth.ca/