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Recruiter Advisor, Indigenous Students Full Time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
To plan, execute and evaluate strategic recruitment programs and advising services for Indigenous students, parents and communities for the purpose of encouraging qualified Indigenous students to seek admission to UBC s Vancouver and Okanagan campuses. Advise students with secondary and post-secondary credentials concerning University admission criteria and specific program requirements for admission to UBC undergraduate programs on both campuses.
Organizational Status
The Recruiter-Advisor, Indigenous Students reports to the Associate Director, Student Recruitment & Advising. The position works closely in collaboration with: (a) Student Recruiter-Advisors and Associate Student Recruiter-Advisors (on both campuses), (b) other staff in UBC Enrolment Services and Student Development and Services, (c) the First Nations House of Learning and Indigenous Programs and Services, (d) other faculty-based Indigenous Advisors, and (e) other units on the two campuses. This position will be required to travel throughout BC and other Canadian provinces and territories.
Work Performed
1. In consultation with the Associate Directors develops and executes an Indigenous recruitment strategy in support of the university s goals for Indigenous enrolment for the Vancouver and Okanagan campuses.
2. Reviews Indigenous student pre-enrolment data and Indigenous focused recruitment activities from prior years and makes recommendations for future activities.
3. Work collaboratively in identifying issues and developing strategies to encourage Indigenous students to access post-secondary education at one of our two UBC campuses. Includes researching issues related to recruitment and retention of Indigenous undergraduate students.
4. Represent UBC accurately, dynamically, and strategically to prospective high school and transfer students, parents, counselors, and Indigenous communities, through visits to BC and Canadian secondary schools and colleges (both on and off Reserve). Communicates information to a broad audience regarding the mission and vision of UBC, admissibility to academic programs, financial support and scholarships, residence and other services which act as major factors in the choice of post-secondary institutions.
5. Liaise with key staff, faculty and groups (i.e. First National House of Learning at UBC Vancouver; Indigenous Programs and Services at UBC Okanagan; Undergraduate Admissions Office; Indigenous Advisors within the faculties) and lead in the implementation of recruitment strategies and programs for prospective Indigenous students.
6. Direct responsibility in planning and coordinating off campus recruitment trips throughout BC and Canada. Planning includes data analysis, researching issues and coordination of logistics. Events include secondary school visits, post-secondary visits, participation in select education fairs, recruitment events open to the public, and other events as required.
7. Advises prospective students on all aspects of academic program options, application, admission, registration, housing, awards and financial assistance, extracurricular activities, and orientation to UBC. Advising through front counter interactions, one-on-one appointments, telephone, e-mail and web-based correspondence with students, their families and guidance counselors and college advisors. Provides follow-up for Indigenous applicants throughout the admission cycle.
8. Prepares and delivers effective presentations to groups large and small, using multimedia materials and other collateral. Focuses on key messages for the audience and adapts to settings on and off campus. Plans and delivers effective group advising sessions for Indigenous student visits and events as well as mixed audiences and post-secondary students. Conducts appropriate follow up for visits and events with students, parents and counselors in presentation settings, one-on-one interviews, telephone inquiries, and e-mail correspondence.
9. Applies in-depth knowledge and understanding of complex admission requirements and admission policies in responding appropriately to inquiries. Provides students seeking admission to the University with appropriate advice on their admissibility to their choice of program and campus, based on the student s current level of schooling and course work. Seeks advice and consults with Undergraduate Admission as needed. Applies tact, cultural sensitivity and discretion when advising students who do not currently meet regular admission criteria and offers advice on the various admission pathways for the Okanagan campus, the Langara transfer program for the Vancouver campus and other alternate education pathways that will help students transition to UBC
10. Participates in interactive on-line chat and other types of virtual meetings and social media environments to engage with prospective Indigenous students, applicants and newly admitted students to encourage their interest in UBC.
11. Provides input and feedback in the development and delivery of promotional print and multimedia materials used for recruitment and advising purposes. Identify key messages or approaches that would be most salient for Indigenous audiences.
12. Be the content lead for written and multimedia materials for recruitment purposes, with an eye to Indigenous student focused communications. Includes researching, writing and editing copy for you.ubc.ca or other UBC web content, print and e-mail communications to students and counselors, and other materials as needed.
13. Utilizes the Student Information System, Client Relationship Management system (currently ezRecruit), and other data management systems to obtain information on the status of a student s inquiry or application for advising purposes. Works proficiently with CRM to plan school visits, record data obtained from schools, run reports and communicate with prospects and applicants. Prepares targeted communications through the CRM to proactively communicate with students who have self-identified as Indigenous students to build relationships and encourage interest in UBC.
14. May participate in the hiring, training and supervision of student staff and Associate Student Recruiter-Advisors.15. Undertakes other student recruitment and advising activities as required, in keeping with the terms of the position.
Consequence of Error/Judgement
Our goal is to support and enhance the participation and success of Indigenous students at our two UBC campuses. Ineffective work will result in the failure of the University to meet goals set out in the University Strategic Plan (Place and Promise), the Indigenous Strategic Plan and the Student Recruitment and Advising Strategic Plan. Ineffective work could damage the relations of UBC with some Indigenous communities or organizations
Supervision Received
Work independently without direct supervision but within established guidelines, in close consultation with the Associate Director, Student Recruitment and Advising and the Associate Director, Strategic Indigenous Enrolment Initiatives. Work closely and cooperatively with other Student Recruiter-Advisors as well as other staff in Student Recruitment and Advising in the Vancouver and Okanagan campus and within the University to meet the goals and objectives of the unit. Exercise initiative, diplomacy, tact, resourcefulness and sound judgment when representing the University, particularly in settings that are distant from UBC. Must exercise cross-cultural sensitivity and intercultural skills when advising prospective students with different cultural backgrounds. Must employ tact and diplomacy in interactions with prospective students and parents, with counselors and institutional representatives as well as faculty and staff at UBC.
Supervision Given
Participates in the hiring, training and supervising of Associate Student Recruiter-Advisors and student staff as required.
Minimum Qualifications
– Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
– Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Undergraduate degree in a relevant discipline.Minimum of four to five years of related experience or the equivalent combination of education and experience.Four years full-time experience working with faculty, staff, and students in a post-secondary institution, preferably in a student services role specific to Indigenous students. In-depth knowledge of issues regarding Indigenous students in secondary and post-secondary education, combined with a strong commitment to advancing the educational aspirations of Indigenous peoples. In depth knowledge of Indigenous culture, history and socioeconomic issues within British Columbia and Canada.A sound knowledge of University admission criteria, services and resources for undergraduate students. Knowledge of Canadian secondary educational systems would be an asset. Experience in public relations, student advising, and special event program planning.Demonstrated ability to communicate effectively, orally, in writing and in significant public speaking roles.Excellent interpersonal and diplomacy skills as well as strong intercultural skills.Excellent leadership and organizational skills.Experience using system-wide information systems, and a variety of word processing, database and presentation software applications.Must hold a valid BC driver s license and have access to a vehicle.Must be willing to travel extensively within Canada. Open to working evenings and weekends.