PLATFORM MANAGER Full Time NEW

Competition number: J0526-0640

Department: IM/IT

Status: Full-Time continuing

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Annual/hourly salary: $90,800 – $113,500 (position with benefits and pension plan)

Closing date: June 28th, 2026

Anticipated start date: asap

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams – the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety – and nurtures the next generation of audiences and artists from across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility

We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees’ well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Key activities:

The Platform Manager oversees all aspects of the NAC’s Enterprise System ecosystems, reporting tools, third-party integrations and the platform roadmap. This role involves managing platforms and software integrations, as well as serving as a liaison with external vendors and all internal teams to advance and optimize the use of the platform and uphold team working agreements and values. The Platform Manager collaborates institution-wide, ensuring efficient data operations while prioritizing and supporting a holistic approach to system capabilities.

A primary focus of the Platform Manager’s responsibilities is the NAC’s Customer Relationship Management (CRM) ecosystem which includes Tessitura, BlocksOffice, Prospect2, Windcave, CrowdHandler and third-party integrations with Ticketmaster, Raiser’s Edge, and Postmark. They will also support other Enterprise Systems in Human Resources (Ceridian Dayforce), Finance (Sparkrock, Power BI), and other corporate systems over time in collaboration with subject matter specialists and practitioners.

Reporting to the Director, Enterprise Systems, the Platform Manager will be an engaging, adventurous, and innovative teammate who is energized by partnering with colleagues and vendors to advance the NAC’s platform road maps and progress platform enhancements, while championing data integrity, reporting, institutional capability building, and change.

Activities include, but are not limited to:

1. Vendor and Platform Management:
• Serve as the primary point of contact for Enterprise Platforms (e.g. Tessitura) and integrated platforms, overseeing the timely resolution of issues, updates, upgrades, and integrations;
• Manage the vendor relationship, contracting, and activation of new work, fostering a neutral, department-agnostic approach to platform development;
• Perform financial management including tracking/forecasting of platform development and operations budgets;
• Supporting employee communication and change management activities related to the rollout of new platforms and features as well as issues accessing platforms.

2. Roadmapping and Product Management:
• Advance system development roadmaps and prioritization of new features;
• Lead requirements gathering and project planning to advance CRM roadmap;
• Estimate resource requirements for feature development in collaboration with governance teams;
• Champion and communicate the use of CRM across the NAC;
• Lead governance teams as required.

3. Data Management, Integrity, and Hygiene:
• Set guidelines for data integrity across departments;
• Develop documentation and training for efficient data processes and platform usage;
• Ensure adherence to data management procedures and support team data hygiene efforts;
• Develop guidelines and procedures and oversee data integration across enterprise systems.

4. Institutional Capabilities Building and Reporting:
• Establish best practices and guidelines for various functions, including constituent database management;
• Develop and lead system onboarding, documentation, customizations, and process efficiency;
• Coordinate data-driven projects, analyze data using Tessitura Analytics, Business Intelligence Software, and SQL, and collaborate with departments for customized reporting solutions;
• Analyze and assess institutional data to measure ROI, track progress, and inform strategic decisions.

Required qualifications:
• Bachelor’s degree in information technology, computer science, or related field, or combination of formal education and practical work experience;
• Strong problem-solving skills;
• Strong oral and written communication skills;
• Exceptional interpersonal skills are required;
• Bilingual in both official languages is required;
• Strong project management and prioritization skills;
• CRM software knowledge and experience is required;
• Demonstrated ability to partner with and influence others in a cross-functional environment is required;
• Experience with CRM strategy, culture and stewardship is a strong asset;
• Proficiency and prior experience with Tessitura and/or similar ticketing systems is an asset;
• Proficiency and prior experience with Dayforce and/or similar HRMS systems is an asset;
• Proficiency and prior experience with Sparkrock and/or similar finance systems is an asset;
• Prior experience with Scrum and agile project management is an asset;
• Specialized training in data analytics, data administration, and data architecture is an asset;
• Proficiency with MS Teams and the Office365 suite, including project and task management software like MS Planner is an asset;
• Familiarity with arts organizations is a strong asset.

Who can apply:

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.

CONNECT WITH US!
LinkedIn
Facebook
Twitter
Instagram