Parts and Service Supervisor Full Time NEW

JOB TYPE: PERMANENT, FULL-TIME
WAGE: $31
HOURS: 40 HRS./WEEK
DEADLINE: OPEN UNTIL FILLED

ABOUT US:

West End Motors is a Stellantis franchised dealership serving Fort Frances and the Rainy
River district since 1946. We are a third generation locally owned and operated business
that sells and services Chrysler, Dodge, Jeep and Ram vehicles. We provide new and used
vehicle sales, mechanical maintenance and repairs, vehicle accessories and protection,
collision and autobody repairs as well as vehicle detailing. We are committed to bettering
our local community, our employee’s satisfaction and providing our customers with the
best possible customer experience.

ABOUT THE ROLE

Westend Motors is seeking a Parts & Service Supervisor to supervise and coordinate day
to-day parts and service workflows in our dealership, ensuring timely parts availability,
efficient scheduling, and excellent internal customer service to technicians and advisors.

KEY DUTIES:
• Supervise and coordinate parts counter/stock staff and service parts flow; assign,
monitor, and review daily tasks and priorities.
• Manage inventory control: forecasting, ordering, receiving, reconciliation, cycle
counts, variance investigation, and core returns.
• Coordinate parts logistics with service advisors and technicians to meet repair
timelines; expedite urgent orders and backorders.
• Track KPIs (fill rate, turns, aging, shrink, backorder rate); prepare reports and
recommend process improvements.
• Maintain vendor relationships: pricing, credits, delivery performance, warranty parts
processes.
• Train and mentor junior staff on dealership management systems (DMS), parts
handling, safety, and procedures.
• Ensure compliance with dealership policies, health & safety, and
manufacturer/brand standards.

REQUIREMENTS:
• Secondary school required; post-secondary training in Supply
Chain/Inventory/Business an asset.
• At least one year of experience in parts, service, or supply-chain coordination (automotive
preferred).
• 1+ year in a lead/supervisory or coordination capacity (assigning/reviewing work,
training, or team lead) considered an asset.
• Proficiency with DMS (e.g., PBS Systems) and MS Excel; strong data accuracy and
reporting skills.
• Solid knowledge of automotive parts catalogues, ordering, and returns processes.
• Strong communication, vendor liaison, and problem-solving skills; ability to thrive in
a fast-paced service environment.