Operations Manager Full Time NEW

ABOUT THE JOB:

CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health.

The Operations Manager, Mind & Mood Clinical Care Network, reporting to the Program Director, is responsible for the clinical leadership, day-to-day operations, and clinical development of the Mind & Mood Clinical Care Network. This role oversees an interdisciplinary outpatient mental health service focused on assessment, treatment, and continuity of care for individuals experiencing mood and related mental health concerns. The Operations Manager ensures services are delivered in alignment with organizational priorities, legislative and privacy requirements, and evidence-informed, trauma-informed, and culturally safe practices.

DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Clinical and Professional Leadership

• Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals.
• Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
• Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.
• Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.

Day-to-Day Operations and Service Delivery

• Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.
• Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
• Ensure effective scheduling, clinic flow, and coordination of appointments across service streams.
• Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.

Intake, Navigation, and Client Advocacy

• Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.
• Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.
• Ensure client-facing processes are trauma-informed, culturally safe, and responsive to diverse needs.

Information Management, EMR Systems, and Privacy

• Provide operational oversight of EMR systems and related clinical and administrative workflows.
• Ensure accurate, timely, and consistent documentation practices across the clinic.
• Ensure privacy, confidentiality, and security of client records in compliance with legislation, organizational policy, and professional standards.
• Lead system improvements related to intake, scheduling, reporting, and data quality.

Program Development, Integration, and Policy

• Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines.
• Support integration of the Mind & Mood Clinical Care Network within organizational programs and referral pathways.
• Contribute to service planning, program expansion, and continuous quality improvement initiatives.
• Manage future implementation of mental health supports in alignment with the Mind and Mood service model.

Financial and Resource Management

• Develop, manage, and monitor clinic budgets, forecasts, and resource utilization.
• Ensure effective stewardship of financial and worker resources in alignment with organizational and program policies.

Evaluation, Reporting, and Promotion

• Oversee evaluation of clinical services and operational performance to inform quality improvement and decision-making.
• Prepare and contribute to regular reports for leadership, funders, and internal stakeholders.
• Support internal and external promotion and communication of clinic services in collaboration with organizational teams.
• Other duties as required.

The Operations Manager directly supervises the Administrative Support Coordinator (1 FTE) and is responsible for providing leadership, direction, coaching, and performance management to support effective service delivery and operational excellence.

ABOUT YOU:

Education

• Registered Social Worker (RSW), Registered Clinical Counsellor (RCC) or equivalent in good standing with the applicable regulatory body.
• Master’s degree in relevant clinical discipline.

Experience

• Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
• Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.
• Experience running a clinic or clinical program that provided direct care for community members seeking mental health support.

Knowledge, Skills, and Abilities

• Strong understanding of mental health service delivery systems and interdisciplinary models of care.
• Demonstrated ability in clinical leadership, operational oversight, and staff supervision.
• Experience with intake systems, waitlist management, EMR platforms, and privacy legislation.
• Strong financial acumen, communication, and interest holder engagement skills.
• Ability to manage complexity, competing priorities, and evolving service demands.
• Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
• Solid leadership skills with the ability to lead, motivate, resolve conflict, and lead a high performing team in a unionized environment.
• Solid experience in developing and monitoring an annual budget and operating process.
• Flexibility and ability to thrive in an environment with constantly changing conditions and competing deadlines.
• Knowledge of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity.
• Demonstrated experience communicating in a trauma-informed and culturally safe way.

WORKING CONDITIONS:

• The Operations Manager is an in-person position based at our downtown Vancouver office.
• This position is one (1) year term, and it is full-time.
• The regular work schedule is 37.5 hours per week, Monday to Friday.
• Occasional on-call availability may be required to support clinic operations when service hours extend beyond the Manager’s regular work schedule.
• The successful candidate will be required to complete a criminal record check and education verification as part of the pre-employment screening process.
• Salary Range: $78,149.00 – $112,340.00
• Typical Hiring Range: $95,733.00 – $104,00.00
• In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion and presented as part of a competitive total compensation package.

HOW TO APPLY:

Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to https://cmhabc.bamboohr.com/careers/102 by 5 p.m. June 23, 2026.
We regret that only short-listed candidates will be contacted to schedule an interview.

CMHA BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

ABOUT US:

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy ̓ əm (Musqueam), Skwxwú7mesh (Squamish), səl ̓ ilwətaʔɬ (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located.