Onboarding and Effectiveness Specialist

At Moneris, we are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what’s possible, enable them with the right tools, and support them every step of the way.

Connect. Impact. Grow. Turn your passion into purpose with a career at Moneris.

Your Moneris Career – The Opportunity

Location: Toronto Hybrid

You will provide multiple support to our business development, partner management and partner operations teams for the onboarding of new partners, existing partners with managed relationships, data integrity assurance; and lead optimization projects for continuous improvement. You will report to the Manager, Partner Operations.

Your Moneris Career – What you’ll do

• Responsible for the onboarding of all Partner Onboarding –including contract management, Moneris Partner Portal enablement, demos and education, revenue share, Moneris.com partner content, engagement of all internal partners (Sales, Finance, Legal counsel, Technology and Operations).

• Manage reporting and support activities related to the Moneris Revenue Share.

• Work with all partners to identify opportunities for efficiencies and develop required resources to train team mates to support new processes and improved approaches.

• Manage all partner and team member repositories, ensuring access and organization is optimized in order to maximum team member efficiency. This will include: MPP, Salesforce, SharePoint, and Tableau.

• Accountable for first level triage for partner related escalations, inquiries and established support activities, requests from leadership team, including Relationship Management and Business Development team.

• Provide leadership team with regular status updates for partner support activities and ensure established service level agreements are maintained following contractual obligations.

• Ensure data integrity of all appropriate internal data resources with regular monitoring and maintenance: Tableau dashboards, IST Listing, SQL, revenue share, partner information matrix.

• Responsible for change management to ensure data integrity: implementing QTP requests to updating config codes in IST and DMS as well as relate updates for the Data Platforms Teams.

• Follow service requirements for our high valued partners using work prioritizing processes.

Your Moneris Career – What you bring

Must-have…

• College diploma/University degree or equivalent work experience considered as substitution

• 5+ years’ experience in operations (onboarding, compliance, and analysis) and customer relations

• Fluent in English (reading, writing, and verbal)

• Effective presentation skills; Excellent time management and organizational skills; Relationship management skills including negotiation and impact/influence skills would be considered strong assets.

• Coaching, management, and mentoring experience recommended.

Nice-to-have…

• Previous experience in the payment industry.

• High Proficiency in Microsoft applications (including PowerPoint, Excel, Visio)

• Experience in these applications: ACI, DMS, OMS, Merchant Direct, Tableau, and Atlas 360

We understand that marginalized individuals experience greater imposter syndrome because of systemic barriers. We encourage you to apply even if you don’t think you meet all of the requirements.

Your Moneris Career – What you get

• Emphasis on Wellness – Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few

• RRSP matching & defined contribution pension plan

• Flexible benefits package starting from Day 1

• Thrive in a Hybrid or Remote Model – including a tech peripheral rebate

• Learning & development programs and resources – plus unlimited free access to LinkedIn Learning

• EAP (Employee Assistance Program), Educational Assistance and Recognition Program

• Employee perk program with incredible discounts for over 2,400 vendors & exclusive banking offers from BMO and RBC

• Get involved in one or many of our Employee Inclusion Groups (EIGs) including the Black Employee Network, Moneris Immigrants Society, 2SLGBTQIA+ EIG, just to name a few

Your Moneris Career – Who you’ll work with

Our Product and Partnership team consists of four functions: Client Solutions, Products, Third Party Acquiring & Partnerships, and Strategy and Corporate Development. We oversee the ongoing evolution of Moneris’ product portfolio, lead the strategy and development of merchant payment solutions and partnerships. We strive to always keep up to date on emerging trends in the market and jump on opportunities to provide our merchants with the best enhancements to make their businesses succeed.

Your Moneris Career – Who we are

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada’s #1 processor, and one of North America’s largest.

Check out our careers hub to learn more about life at Moneris!

#LI-Hybrid

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

Alternatively, you can view other indigenous opportunities at https://aboriginaljobboard.ca/browse-jobs/