Office Administrator Full Time

Employer: Euchner Canada Inc
Position offered: Office Administrator
This is a full-time permanent position in Vaughan, Ontario
Hours per week: (min of 30 for full time work)
Wage/salary: $28.39 hour with vacation pay at 4% of gross wages/year
Language: English
Phone: 1-866-506-9998
Email: [email protected]

Office Administrator

POSITION SUMMARY:
This position is primarily responsible for providing support to the Euchner Canada Team and/or customers, maintaining a positive representation of Euchner Canada and providing a level of service that exceeds expectations.

ESSENTIAL JOB FUNCTIONS:

1. Provide continuous day to day support to Euchner Canada direct sales teams, distributors and/or customers through telephone conversations and written communication.
2. Provide internal and external customers with answers to general questions regarding sales tools, product specifications, product information, etc.
3. Handle difficult customer situations upholding and/or improving customer perception of Euchner Canada; solve, or escalate as appropriate, customer problems as expeditiously as possible.
4. Answers customer phone calls professionally and consistently; interface customer calls with the local Euchner Regional team member.
6. Guide customers to the best resources to fit their needs including distribution information, and other relevant information that the customer may require.
7. Provides a highly responsive service-oriented interface for Field Sales, distributors and customers.
8. Address work-related issues and prepare and submit progress reports and other documentation.
9. Provide training for staff on job responsibilities, safety protocols, and company policies.
10. Ensure the efficient operation of office day-to-day operations.
11. Recommend process improvement solutions.

Day to Day Responsibilities:

1. Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.
2. Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers
3. Fill and ship customer orders and complete shipping documents
4. Responding to customer inquiries by phone and email
5. Develop strong customer relationships
6. Collaborating with internal departments to ensure timely delivery of orders
7. Purchase necessary supplies and materials
8. Maintain overall cleanliness of kitchen and meeting areas
9. Matching and Input of accounts payable and receivables
10. Preparing customer related reports

Qualifications: Completion of secondary school, and two years of office administration required.