Nail and Spa services Manger Full Time

We are seeking an experienced Spa Manager for Seven32 Nail and Spa. This role requires a candidate who is a leader, inspires high-performing teams, and is deeply committed to delivering personalized, memorable wellness experiences.
Accountabilities
Manages the day-to-day operations of the spa; coordinating the delivery of spa services including massage, skin care, salon, reservations, reception desk and locker room areas
Maintains retail strategy, selecting vendors for spa retail operations and managing contract agreements
Oversees retail product research, product selection and purchasing, product display
Manages supply inventories and purchasing control, including uniforms
Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
Maintains cleanliness of spa and related areas
Identifies and recommends new products and product enhancements to remain competitive in the market
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
Train, coach and develop a successful and enthusiastic team of front of house associates, engaging in performance management and positive coaching and counseling as needed
Address guest concerns, requests, or issues either individually including follow up from guest satisfaction survey comments
Collaborate with leader to develop and carry-out ideas and procedures to continuously improve department performance
Responsible for spa compliance with the quality audit components and create action plans for the department for guest satisfaction improvement
Supervises staffing levels to ensure that guest service, operations needs and financial objectives are met
Sets a positive example for guest relations and interacts with guests to obtain feedback on product quality and service levels and handles guest problems and complaints quickly and efficiently
Responsible for coordinating retail inventories, ordering and spa incentive programs
Prepare work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned
Requirements

minimum high school graduation with 2-3 years of leadership experience in hotel operations or spa leading through motivation, coaching and development
Minimum 2-3 years’ experience in a spa environment
Knowledge of spa and salon products and services
Working Conditions
Must be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift
Reach overhead and below the knees, including bending, twisting, and pulling
Move over sloping, uneven or slippery surfaces
Job Types: Full-time, Permanent
Expires – June 27th 2026