Manager, Housing Full Time

Job Overview
Reporting to the Director, Capital Projects and Asset Management, the Manager, Housing is responsible for the leadership and oversight of the Haisla Nation Council’s housing programs. This includes managing and supporting direct service providers and administrators; ensuring the delivery of appropriate services in accordance with policies and procedures; managing housing program budgets; supporting the expansion and innovation of housing initiatives; and evaluating the organization’s housing impact and outcomes. To ensure the department’s continued success, the Manager, Housing is responsible for fostering and maintaining strategic relationships and partnership opportunities.

The Manager, Housing is responsible for the leadership, management, and supervision of the Departmental Administrator; Housing Coordinator; and Property Supervisor.

Organizational Status
The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 2023+ people, with approximately 700 living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

Duties & Responsibilities
Program Leadership: The Manager, Housing supports the Housing program in achieving strategic and operational objectives.

• Work with the Director, Capital Projects and Asset Management to develop and implement the Housing operational plan, ensuring alignment with the department and organization-wide strategic objectives.
• Support the implementation of appropriate monitoring and evaluation frameworks for all departmental deliverables to drive continuous improvement and impact of the Haisla Nation Council’s services.
• Implement departmental policies and procedures.
• Ensure all required reporting is completed accurately and on time.
• Collaborate with external partners, such as BC Housing, to inform service delivery and ensure the organization’s services are consistently presented positively.

Program Operations: The Manager, Housing oversees and manages the day-to-day operations of the Housing program.

• Oversee the daily operations of the Housing program, including all properties and initiatives in the portfolio.
• Ensure effective and efficient delivery of services in alignment with policies and procedures, relevant legislation, and professional standards.
• Supervise all program-related facility maintenance, including facilities, grounds, capital improvements, and security.
• Ensure housing units are physically maintained and all safety precautions are followed, including overseeing basic maintenance, security and overall property management.
• Proactively evaluate the individual and overall performance of the Haisla Nation Council’s housing projects on a regular and ongoing basis; use collected data and information to make needed improvements.
• Support the Director, Capital Projects and Asset Management to actively pursue, develop, and/or participate in new initiatives to expand Housing services in response to identified needs in the community and the goals of the organization.

Financial Management: The Manager, Housing manages the program’s budgets, ensuring sound financial management.

• Manage and oversee program budgets and reporting requirements.
• Direct program staff in maintaining appropriate fiscal controls to ensure operations are within the scope of the annual budget.
• Support the allocation of funds and forecasting.
• Ensure program activities are in compliance with policies, procedures, and legal standards.

People Leadership: The Manager, Housing supports the capacity and capability of their direct reports, including their professional development. The Manager, Housing is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure services achieve intended benefits and meet expectations.

• Foster a respectful workplace and cooperative working relationships with all employees.
• Ensure employees are appropriately trained and aligned with the Haisla Nation Council’s mission, vision, values, policies, and procedures.
• Work with the HR department to identify capacities needed (skillsets and competencies) to achieve departmental goals.
• Lead the hiring, evaluation, professional development, discipline, and dismissal of program staff.
• Build the capacity of program staff by implementing processes for orientation, training, and performance appraisal.
• Monitor the attendance of program staff and manage attendance issues including absenteeism, authorizing overtime, leave requests, vacations, etc.
• Support the HR department in ensuring human resource and labour relations processes are effective, efficient, and timely.
• Support the HR department in ensuring the workplace meets all health and safety guidelines.
• Serve as a role model regarding the organization’s values and leadership principles.

Skills & Qualifications
• Bachelor’s degree in a related field, or an equivalent combination of training and experience.
• 5 to 7 years of experience providing operational leadership, particularly as it relates to housing and property management.
• Experience working for a band government or Indigenous organization is an asset.
• Ability to set goals and implement an operational plan for the department.
• Ability to provide leadership to direct reports and ongoing support for their performance and development.
• Strong proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results.
• Strong people leadership skills, including experience with building and leading high-performing teams.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).

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