Indigenous Victim Response Coordinator – Calgary or Edmonton Full Time

Job Summary
The Indigenous Victim Response Coordinator is responsible for providing trauma-informed, culturally grounded support to victims and survivors of human trafficking across Alberta, with a dedicated focus on Indigenous communities. This role ensures survivors have safe pathways to immediate support, longterm stabilization, and community-defined healing. The coordinator will build and maintain strong relationships with Indigenous Nations, communities, Knowledge Holders, and service partners to strengthen culturally safe responses to trafficking.

This role requires travel across Alberta, deep understanding of Indigenous community contexts, and the ability to respond to crisis situations with compassion, professionalism, and cultural humility.
As an accredited social worker, they are well-versed in the standards of practice and regulations under the Alberta College of Social Workers (ACSW).

Duties and Responsibilities
The Indigenous VRC will establish collaborative community responses to human trafficking and provide case management to trafficked persons throughout their regional portfolio. Applicants should have experience in casework with individuals with complex needs, developing stakeholder relationships, and facilitating collaborations. Candidates will demonstrate professionalism, collaborative values, sound judgment, and exemplary interpersonal skills.

Direct Survivor Support (Primary Focus)
Provide culturally safe, trauma‑informed case management to Indigenous and non-Indigenous victims and survivors of labour and sex trafficking across Alberta.
Support survivors with safety planning, crisis stabilization, housing, medical support, mental health access, legal processes, and economic supports.
Coordinate wrap‑around services while centering survivor choice, consent, and autonomy.
Maintain a caseload that reflects both urban and rural/remote Indigenous community needs, prioritizing accessibility and low‑barrier support.

Culturally Safe Indigenous Engagement
Build and maintain respectful relationships with First Nations, Métis, and Inuit communities across Alberta.
Collaborate with Indigenous-led services, Knowledge Holders, Elders, and community programs to ensure supports are locally relevant and culturally grounded.
Implement survivor pathways that reflect Indigenous worldviews, community‑defined priorities, and principles of Indigenous self‑determination.
Uphold ACT’s Indigenous partnership commitments and contribute to ongoing reconciliation and decolonizing practices within the organization.

Coordination & Systems Navigation
Act as a connector between survivors and multi-sector partners, including shelters, health services, law enforcement, legal resources, community agencies, and Indigenous service providers.
Participate in provincial and regional case tables, helping reduce service fragmentation for Indigenous survivors.
Maintain strong collaborative relationships to strengthen response networks across Alberta.

Documentation, Administration & Reporting
Maintain accurate, confidential case files in accordance with ACT’s data standards and Indigenous data sovereignty principles.
Track service outcomes and contribute to reporting requirements for funders and Indigenous partners.
Provide insights to strengthen ACT’s programming, policies, and advocacy work.

Education & Outreach
Support the delivery of culturally informed outreach and education to Indigenous communities, frontline staff, and partner agencies.
Help adapt and refine ACT’s training materials to align with Indigenous knowledge systems and the lived experiences of Indigenous survivors.

QUALIFICATIONS
Mandatory active registration in good standing with the Alberta College of Social Workers (ACWS).

Knowledge, Skills, and Abilities:
Experience providing support to victims/survivors of violence, exploitation, trafficking, or related fields.
Experience working with Indigenous communities and understanding of Indigenous histories, cultures, and contemporary realities.
Demonstrated knowledge of colonial harms, intergenerational trauma, MMIWG2S+, the Indian Act, Residential Schools, Sixties Scoop, and their impacts on trafficking vulnerability.
Strong case management, crisis response, and advocacy skills.
Ability to travel across Alberta, including remote communities.
Commitment to Indigenous‑informed, anti‑oppressive, and trauma‑informed practice.
Lived experience (Indigenous identity, trafficking, exploitation, or system involvement) is will be prioritized.

Education and Experience: 
Minimum diploma or bachelor’s degree in social work. A master’s degree would be considered an asset.
2-3 years of casework experience with individuals with complex needs.
A Class 5 non-GDL driver’s license, a clean driver’s abstract, and a personal vehicle that can be used for work purposes with $2 million liability insurance are required.
Standard First Aid would be considered an asset.

Physical Requirements:  

Ability to travel throughout Alberta, including some overnight and multi-day trips. Occasional driving as part of work duties.

Ability to access rural areas that may include unpaved areas/roads/pathways.

Continuous extended periods of sitting, standing, or walking (sometimes up or down stairwells).

Behavioural Competencies:

This role should demonstrate competence in some or all of the following:

Ethical Behavior: Understand ethical behavior and business practices and ensure that your own behavior and the behavior of others is consistent with these standards and aligns with the organization’s values.

Relationship Development: Demonstrated ability to network, and to build and maintain positive external relationships.

Effective Communication: Excellent oral and written communication skills, including public speaking; English proficiency.

Creativity and/or Innovation: Develop new and creative ways to improve the organization’s operations and create new opportunities.

Client Focus: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within set parameters.

Teamwork Development: Work cooperatively and effectively with others to set goals, resolve problems, etc.

Leadership: Positively influence others to achieve results

Decision-Making: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interest of the organization.

Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details.

Planning: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.

Problem-Solving: Assess challenging situations to identify the cause, process relevant information, determine possible solutions, provide recommendations, and resolve problems.

About ACT Alberta

ACT Alberta, the Action Coalition on Human Trafficking, is a provincial charity and non-profit organization that provides front-line services to victims and survivors of both labour and sex trafficking. We provide specialized case management, empower and mobilize our communities, and partner with allies across the country to raise awareness. 

OUR VISION: An Alberta free of human trafficking

OUR MISSION: We support and advocate for victims and survivors of human trafficking, increase knowledge and awareness of all forms of human trafficking, and lead and foster collective action through collaboration and respect. 

OUR VALUES: 

Person-centered response driven by human rights. 

A commitment to serve and empower all individuals using an anti-oppressive framework. 

Evidence-based and judgment-free services through a lens of intersectionality. 

Collective action through the coordination, collaboration, and respect of stakeholders and allies. 

Application Details

If you are interested in this opportunity, please submit a cover letter and resume (as one combined pdf document) to [email protected], or apply via Indeed.com.