Hotel Front Desk Supervisor Full Time

Front Desk Supervisor – Job Description – NOC 62022

• Coordinate, assign and review the work of hotel front desk operations for all Front office staff.
• Establish work schedules and procedures and coordinate activities with other work units or departments.
• Resolve work-related problems and prepare and submit progress and other reports.
• Hire and train staff in job duties, safety procedures and company policies.
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Oversee room assignments, billing, and reservation accuracy using the PMS.
• Monitor and improve guest satisfaction through feedback and service standards.
• Conduct shift reports, cash handling, and administrative tasks.
• Liaise with housekeeping and maintenance to ensure room readiness.
• Promote hotel services, upsell upgrades, and encourage loyalty program sign-ups.
• Ensure front desk procedures align with security, privacy, and company policies.
• Work hand in hand with Hotel Management to ensure smooth operations and expectations are met of the department.