Funeral Clerk Full Time

Requisition Number: 1233
Terms of Employment: Permanent Full-time
Location: Elgin Mills Funeral Centre
Employment Address: 1591 Elgin Mills Rd. E., Richmond Hill, ON L4S 1M9
Hours of Work: Tuesday to Saturday (37.5 hours per week) 8:30AM to 5:00PM
Vacancy: 1
Language: English
Hiring Range: $51,306 – $54,854

About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life’s most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

The Funeral Clerk (Clerk) is a dedicated administrative professional who plays a pivotal role in supporting the Funeral Services team. This position is integral to ensuring the efficient management of daily tasks and processes, which directly contributes to delivering exceptional care and service to grieving families. By handling a wide range of responsibilities with empathy, professionalism, and precision, the Clerk helps uphold the organization’s commitment to compassion and excellence during difficult times. In this role, the Clerk serves as a vital point of contact for both internal team members and external clients, bridging the gap between administrative duties and client support. They provide behind-the-scenes organizational support and front-facing client interaction, ensuring all services are carried out smoothly and respectfully. This role requires a high level of discretion, adaptability, and a strong commitment to supporting families in their time of need.

What we offer:
• Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
• Wellness resources and benefits including a wellness spending account
• Defined contribution pension plan with employer match
• RRSP & TFSA options
• Enhanced Employee Assistance Program (EAP)
• Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
• Paid Vacation days plus additional personal paid days off
• Hybrid work environment
• Annual Employee Engagement Surveys and Annual Employee Townhalls
• Salary increases, in accordance with company policy

The successful candidate will be required to:

Client Support & Engagement
• Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding funeral arrangements, inquiries, or general support.
• Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
• Provide flexible backup support to the Reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.

Preneed Administration & Memorial Support
• Review and track funeral preneed contracts, ensure accurate processing of enrollment applications, and promptly mail investment certificates in line with established procedures.
• Assist in preparing and submitting death notices to relevant platforms or publications, ensuring accuracy, completeness, and respect for the deceased and their family’s wishes.
• Regularly monitor and update online memorialization platforms, ensuring that condolence messages and memorial content are accurate, heartfelt, and reflective of families’ wishes.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.
• Support preplanners by updating client cards with vital statistics and preparing necessary documents.
• Design, produce, and print stationery items such as register books, memorial cards, bookmarks, and website materials.
Funeral Office Administration & Inventory Management
• Manage procurement processes, including creating and processing purchase orders, monitoring stock levels of supplies and inventory, and coordinating replenishment to ensure smooth operations.
• Oversee the receiving, inspection, storage, and documentation of deliveries such as clothing, jewelry, caskets, and urns.
• Process and confirm death registrations with the city, manage coroner and medical certificates through Service Ontario, and oversee memorial site processing at the beginning of each month.
• Prepare and update inserts, create signage for visitations and receptions, and coordinate burial signage, seasonal wreath programs, and flower bed programs.
• Maintain accurate records by completing Navision entries, generating daily reports, and conducting monthly audits of cremation remains and personal effects.
• Order memorial items, candles, and stationery supplies as needed, assist funeral directors with procurement, and approve ADP timesheets for casual staff.

Financial & Reporting Support
• Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
• Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, ensuring transparency and accountability in all financial matters.
• Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
• Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.
• Process the Manager’s Visa report monthly, approve ADP timesheets for casual staff.
• Prepare disbursement checks for the coroner’s office, clergy, churches, musicians, and other relevant recipients.

Mail & Communication Handling
• Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
• Communicate updates and follow-ups with the Manager, Funeral Services, and team members regarding tasks or concerns.

Other
• Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.

Qualifications:
• A post-secondary certificate, diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
• At least one (1) year of previous experience in a similar role (Receptionist, Office Administrative, Admin Assistant).
• Previous experience at a funeral home and/or cemetery would be an asset
• A valid Ontario “G” driver’s licence with a clean driver’s abstract.
• Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
• Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
• Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
• Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
• Understanding and support of accessibility needs in the workplace and client interactions.
• Knowledge of the death care industry is an asset but not required.
• Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Knowledge of Microsoft Dynamics Navision is an asset.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at [email protected], quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

The deadline for internal applications is November 4, 2025.

Employees must apply through the Internal Career Centre in ADP.