Engagement Coordinator Full Time NEW

Basis: Administrative Officer 18 (Permanent, Full-Time)
Location: Vancouver, British Columbia
Salary Range: $68,028.89 – $77,100.40
Starting Salary: $68,028.89 (Step 1)

BC’s Office of the Human Rights Commissioner (BCOHRC) exists to address the root causes of inequality, discrimination and injustice in B.C. by shifting laws, policies, practices and cultures. We do this work through education, research, advocacy, inquiry and monitoring.

Reporting to the Manager, Engagement, the Engagement Coordinator serves as the central point of contact for BCOHRC and is responsible for receiving and responding to external requests for information, including compiling and developing written responses that best represent BCOHRC programs, service and guiding principles. Liaises with internal program-leads to ensure correspondence with external audiences is accurate and appropriate.

Working closely with all departments and the Executive Services Coordinator and Lead, Executive Services, from within the Engagement and Education team, this position is responsible for coordinating external BCOHRC events and managing requests for Commissioner attendance at external events. With a focus on relationship tracking, this position is responsible for being the subject matter expert and responsible lead for BCOHRC’s relationship management system, Borealis.

Accountabilities:
– Receiving and processing requests for information and/or engagement
– Serves as a first point of contact for BCOHRC and prioritizes information-sharing about BCOHRC (including its mandate, policies, programs, services and priorities) when drafting related correspondence.
– Receives external, incoming enquiries, correspondence and feedback via telephone, walk-ins, physical mail or email; initiates records and ensures timely responses per BCOHRC’s response standards and overall mandate.
– Examines and triages enquiries to identify the issue/question, to determine appropriate information needs and to draft clear, concise, accurate responses that are trauma-informed, person-centric, informative and aligns with BCOHRC guiding principles, style and messaging.
-,Re-directs to and/or consults with appropriate BCOHRC subject matter experts and gathers information from various sources including internet and intranet searches. Where applicable, coordinates with external organizations or bodies in informing responses or correspondence. Forwards FOI requests to BCOHRC General Counsel.
-,Provides referrals to external resources when enquiries are not within BCOHRC’s mandate, including information regarding referral services available from government ministries and agencies, community, non-profit and volunteer organizations (such as the BC Human Rights Tribunal, BC Human Rights Clinic, or other entities).
– Maintains records of requests for presentations, engagements and/or information in the Office’s relationship management and referral management systems, and tracks BCOHRC responses through to completion/file closure.
– Serves as a subject matter expert for the Office’s stakeholder relationship management system i.e., Borealis, including providing training, advice and support to staff on use and quality data management. Liaises with IT team on system updates, training, and functionality.
– Maintains up-to-date knowledge of emerging trends/developments in human rights and/or BC public service correspondence services/programs.
– Develops and maintains a list of referral resources and collects information and other resources about intake and public relations best practices.
– Provides front desk reception duties as needed to ensure coverage and vacation relief for BCOHRC administrative team.
– External event coordination and external engagement requests
– Coordinates the logistics for external virtual and in-person BCOHRC events including venue, guest management, service providers, organizing equipment, securing catering, ensuring audio/technology support, and purchasing goods and services as needed.
– Develops and maintains a qualified list of partners and service providers such as venues, event organizers, speakers, hospitality providers, translators and interpreters, transportation providers and hotels to assist with the planning and delivery of events. Supports during virtual and in-person events and sessions including technical and problem-solving support and coordinates the collection and management of evaluation records.
– Coordinates intake and initial processing of requests for Commissioner and staff attendance/presentation at external events as well as drafts follow-up and correspondence materials.
Ensures alignment of in-person and virtual events with BCOHRC accessibility policy as related to physical (mobility), digital (web/technology), cognitive (understanding, including language), sensory (visual/auditory), and economic access.

QUALIFICATIONS
Education and Experience
– Bachelor’s Degree, plus 2 years related experience; OR
– Certificate or coursework, plus 3 years related experience; OR
– Secondary School graduation (Dogwood, GED) plus 4 years related experience; OR
– 5 years of evergreen general experience that is relevant to the accountabilities listed for this position.
***BCOHRC recognizes and values the cultural and community knowledge and experience that is gained over time, therefore other forms of relevant education and/or training will be considered that demonstrate increased responsibility over time.
– Minimum of two years of relevant experience in a human services agency, including:
o Request and intake management with individuals facing heightened risks or barriers:

§ Responding to external requests and enquiries via mail and phone

§ Processing requests in a timely manner

§ Managing records related to requests

o Event coordination and planning

§ Identifying, planning and supporting external events (e.g., liaising with relevant parties, supporting event materials, coordinating logistics, purchasing/procurement of goods and services for events etc.)

§ Applying accessibility approaches to event management

Experience with trauma-informed approaches in dealing with the public, including those who may be managing histories or current experiences of trauma, mental health and/or may be in distress, angry or present communication challenges.
Experience handling and maintaining confidentiality when dealing with sensitive information.
Experience analysing stakeholder requests and drafting and editing correspondence.
Experience with Microsoft Office tools, including Word, Excel, Outlook, PowerPoint, SharePoint, OneNote and Teams as well as ability to learn new software systems.
Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required.

Willingness statement: some travel may be required
Preference may be given to applicants with the following:
– To complement the diversity of the BCOHRC team, preference may be given to applicants who are Indigenous, Black or racialized, people with diverse gender identities or expressions, sexual orientation, and/or people with disabilities.
– Lived experience with human rights, which could be through your own identity and/or personal experiences related to human rights.
– Experience working in an independent Office of the Legislature.
– Experience working in the BC Public Service.
– Experience coordinating and managing events.
– Experience with customer relationship management data systems (CRM).

Knowledge, Skills, and Abilities
– Commitment to and passion for human rights.
– Excellent interpersonal skills including sensitivity, empathy, discretion, and tact.
– Excellent communication skills to respond to telephone or in-person requests from the public, including from those who may be upset, angry or with communication challenges.
– Knowledge of Administrative and Operational Records Classification Systems (ARCS/ORCS) and records management.
– Knowledge of B.C. Public Service structures and recognized procedures.
– Well-developed analytical, strategic, and critical thinking skills‬.
– Ability to appropriately manage stressful situations.
– Ability to prioritize high volumes of time-sensitive and confidential work to meet operational deadlines.
– Exceptional organizational skills, including the ability to construct or adapt systems for efficiency, and to anticipate and respond to the needs of internal and external stakeholders.
– Excellent written communication skills.
– Comfortable with various communication technologies.
– Adaptable and flexible in dynamic and complex work environments.

Location
– This position is based in Vancouver, BC.
– This is a hybrid position that is required to work in the BCOHRC Vancouver office at least two days per week. Occasionally, this role may be required to work in the office more frequently if/when operationally required, for example, in the case of relief for prolonged absences.

Indigenous Relations Competencies
– Cultural Agility is the ability to work respectfully, knowledgeably and effectively with Indigenous people. It is noticing and readily adapting to cultural uniqueness in order to create a sense of safety for all. It is openness to unfamiliar experiences, transforming feelings of nervousness or anxiety into curiosity and appreciation. It is examining one’s own culture and worldview and the culture of the BC Public Service, and to notice their commonalities and distinctions with Indigenous cultures and worldviews. It is recognition of the ways that personal and professional values may conflict or align with those of Indigenous people. It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective.

Behavioural Competencies
– Planning, Organizing and Coordinating involves proactively planning, establishing priorities and allocating resources. It is expressed by developing and implementing increasingly complex plans. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization’s mandate.
– Problem Solving/Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions.
– Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
– Concern for Image Impact is an awareness of how one’s self, one’s role and the organization are seen by others. The highest level of this competency involves an awareness of, and preference for, respect for the organization by the community.
– Conflict Management is the ability to develop working relationships that facilitate the prevention and/or resolution of conflicts within the organization.
– Business acumen is the ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the client’s and the organization’s business needs.
– Service orientation implies a desire to identify and serve customers/clients, who may include the public, coworkers, other branches/divisions, other ministries/agencies, other government organizations and non-government organizations. It means focusing one’s efforts on discovering and meeting the needs of the customer/client.

For more information on competencies, see:
Competencies in the BC Public Service
BC Public Service competencies list(opens in a new window)
Indigenous relations behavioural competencies

Additional Information
This posting is for one permanent, full-time position based in Vancouver, BC.
This is a hybrid position that is required to work in the BCOHRC Vancouver office at least two days per week. Occasionally, this role may be required to work in the office more frequently if/when operationally required, for example, in the case of relief for prolonged absences.
Applicants must be eligible to work in Canada (i.e., Canadian citizen, permanent resident of Canada or authorized in writing to work in Canada such as via a work permit). Employment is contingent upon continued eligibility to work in Canada (“continued eligibility” here means that eligibility to work in Canada must be maintained to be eligible for continued employment).
The successful applicant requires a criminal record check. Existence of a criminal record will not result in immediate disqualification.
This position is excluded from union membership.
An eligibility list may be established to fill future temporary and permanent vacancies.
Informational Webinar
We will be hosting an informational webinar for those who are curious about this position and interested in learning more about the BCOHRC.

If you would like to attend, please complete the registration form (opens in a new window)in advance of this webinar.

When: August 13, 2026, 3:00 pm – 4:00 pm Pacific time

Questions: Due to a high volume of interest and limited time, we may not be able to answer all questions during the webinar. To assist us in providing the most helpful information during this time, we ask that as much as possible you submit these questions in advance via the registration form. We will also provide an FAQ document on this posting, which will be available a few days after the session has concluded.

Recording: Should you be unable to attend or want to review after the session, the webinar will be recorded and linked in this posting following the webinar.

For complete details about this opportunity, including accountabilities and a complete list of required and preferred qualifications, please refer to the job profile.