Catering Expeditor Full Time Permanent

WHAT’S THE JOB?

Under the general supervision of the Culinary Director & Catering Director, the Catering Expeditor oversees organizing, planning, preparing and/or directing all catering events. This role also supports both front and back of house production as needed.

• Coordinating Order Flow:
  • Expeditors manage the flow of food from the kitchen to the event rooms, ensuring orders are prepared and delivered efficiently. 
• Communication and Collaboration:
  • Act as a vital link between the kitchen and front-of-house staff, relaying information about order status, changes, and customer requests. Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed.
• Ensuring Order Accuracy and Presentation:
  • Check that orders are prepared correctly, plated appropriately, and garnished as specified. 
• Prioritizing and Expediting Service:
  • Prioritize orders to ensure a smooth and timely service, particularly during busy periods. Establish and implement food preparation schedules for catering events, creating an efficient, safe, and organized process.
• Handling Customer Issues:
  • Be responsible for addressing minor customer complaints related to food preparation or order accuracy. 
• Assisting with Prep Tasks:
  • Also assist with prepping dishes or running food to the events, as needed
• Ensuring Food Safety:
  • Monitor food preparation processes to ensure adherence to food safety and handling standards. 

Other:

• Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development.
• Remain an ambassador of goodwill, ethics, and great client relations always on behalf of the Company.
• Assist with other unit operations as necessary.
• Other duties as assigned.

WHO ARE WE LOOKING FOR?

• Three years of recent related experience in the catering food service industry leading high volume catering teams, or an equivalent combination of education, training, and experience in multi million dollar catering operations
• Fully Fluent in a wide variety of World wide food cultures and menus
• Full knowledge of Special Diets, Vegan, Halal, Gluten-Free, Dairy-Free, etc.
• High level of attention to detail and multitasking
• Previous experience with employee management
• Serve Safe and/or Food Safe certified with thorough knowledge of all health and safety regulations pertaining to the food preparation/service industry.
• Superior communication skills in both verbal and written English.
• Able to effectively handle the concerns of employees, customers, and clients with tact while adhering to confidentiality policies in a unionized environment
• Work accurately and in an efficient manner while managing multiple tasks and priorities.
• Able to lead projects, forecast business needs, and identify and target growth opportunities.
• Highly organized with a strong focus and commitment to quality.
• Able to operate all related equipment in a safe manner.
• Able to effectively use a computer and all related software, including POS equipment.

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Dexterra

Catering Expeditor