Assistant Lodge Manager Full Time Permanent NEW

The Assistant Lodge Manager supports the Project in the day-to-day operations of a remote-workforce accommodation site and helps ensure the safe, efficient, and consistent delivery of camp services. This role provides hands-on leadership across multiple departments, while supporting service standards, team accountability, guest experience, and operational continuity.  

The Assistant Lodge Manager is a key operational support to the project and acts as the main on-site contact. The role also serves as a day-to-day liaison for the client and service provider, helping ensure contractual scope, site expectations, and operational priorities are consistently met. 

 This position requires fly-in/fly-out travel from Edmonton, Alberta, the Kitikmeot Region in Nunavut  or Yellowknife, Northwest Territories, to the project site in Nunavut, with potential for weather-related delays or logistical challenges. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.  

Key Responsibilities: 

• Support in overseeing daily site operations across culinary, housekeeping, front desk, maintenance coordination, travel administration, and guest services.  

• Serve as a key point of contact for the client and service provider on day-to-day operational matters.  

• Help ensure services are delivered in line with contractual scope, company standards, and client expectations.  

• Support the timely resolution of guest concerns, service issues, and operational escalations.  

• Culinary: support meal service execution, dining flow, bagged meals, and coordination with kitchen leadership.  

• Housekeeping: support room inspections, cleaning standards, and readiness of guest rooms and common areas.  

• Front Desk / Accommodations: support check-in/check-out, room assignments, guest communications, and issue tracking.  

• Maintenance Coordination: log, communicate, and follow up on maintenance and safety-related work orders.  

• ERP / Administration: maintain records, reports, purchase requests, inventory updates, and site documentation. Act as the fire warden in case of an emergency.  

• Travel & Reservations: coordinate travel enquiries, flights, room reservations, arrivals/departures, and rooming updates.  

• Support onboarding, training, scheduling, and performance follow-up across departments.  

• Ensure associates are in their assigned areas and completing required tasks.  

• Support payroll, timesheets, labour tracking, and expense control as assigned.  

• Support compliance with company, clients, and legislative health and safety requirements.  

• Participate in inspections, incident reporting, corrective actions, and quality processes.  

• Help maintain standards for service quality, sanitation, and safe work practices. 

• Coordinate flight manifests, shuttle schedules, and crew-change day flows with Workforce/Travel. 

• College diploma in hospitality/operations (or equivalent experience). 

• Minimum 3 – 5 years of progressive management experience in hospitality, remote camp operations, or similar fields. 

• Post-secondary education in business, hospitality, or a related discipline preferred. 

• WHMIS and other relevant safety certifications (or willingness to obtain). 

• Valid driver’s license and ability to travel as required. 

• Proven success leading 300+ person teams and operating within defined budgets and KPIs. 

• Exceptional attention to detail; clear written and verbal communication; customer‑service mindset. 

• Ability to manage competing priorities calmly in a fast-paced, remote environment. 

Position: Remote Camp Operations- Administrative Assistant  
Department: Camp & Catering Services- Remote Hospitality  
Reports to: Lodge Manager/ Operations Managers 
Shift Length: 12 hours a day, varies based on project requirements 
Shift Schedule: Project-based; primarily Nunavut or NWT on-site.  

Dexterra

Assistant Lodge Manager