Customer Service & Delivery Supervisor (NOC 62010) Full Time

Responsible for overseeing customer order fulfillment, including shopping for customer orders, supervising team members, planning efficient delivery routes, and ensuring customer satisfaction. Ensures timely delivery, resolves client issues, and monitors service standards. This role combines frontline execution with supervisory responsibilities and logistical planning.
Job Responsibilities

Supervision & Staff Coordination
• Supervise and schedule the activities of delivery staff.
• Monitor drivers to ensure they are taking all boxes for orders, delivering on time, accurately weighing, and entering information for AWBs.
• Train new team members on customer service standards and safe delivery practices.
• Monitor performance and ensure compliance with health, safety, and company procedures.
• Oversee the order desk when the manager and assistant manager are not available
• Ensure the backroom is clean and organized at all times.
Route Planning & Delivery Management
• Review daily customer orders and prioritize based on delivery timelines and geographic location.
• Develop efficient delivery routes to meet service commitments and minimize delivery time and fuel use.
• Coordinate delivery schedules, taking into account customer availability, order urgency, and road conditions.
• Ensure delivery vehicle safety checks are completed and any issues reported promptly.
Customer Service & Issue Resolution
• Maintain service logs and customer feedback records to improve future service.
• Supervise and support the order desk team, ensuring orders are processed accurately and on time.
• Coordinate with other departments to ensure order fulfillment and customer satisfaction.
• Identify areas for process improvement to enhance efficiency.
Administrative
• Maintain delivery and customer service logs for internal tracking.
• Participate in strategic planning related to customer service improvements and logistical efficiency.
• Ensure AWBs are inputted for tracking.
• Complete Transportation of Dangerous Goods paperwork
• Ensure vehicle logs are being completed and vehicles are ready for business

Terms of Employment: Permanent Full-time (30 hours/week)

Positions Available: 1

Wage/Salary: $56,160 – $58,240 per year (Based on Experience)

Benefits: After completing the 3 month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Location of Work: 48 Front Street & 79 Queen Street; Sioux Lookout

Education: Completion of high school or equivalent combination of education and experience

Work Experience: 1 year of delivery/logistics related experience

Language of Work: English (Bilingual – French/English is an asset)

Start Date: As soon as possible

Transportation: Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. This does not include the cost for a full trailer move (household goods, trailers, or large personal belongings etc).

Apply with Resume to:

Liz Ward, Human Resources Manager
In Store: 79 Queen Street; Sioux Lookout, ON
Email: [email protected]

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process.