Communications Manager Contract

We are hiring for our client in the financial services industry.

Key Responsibilities:
• Bring Customer Stories to the Organization: Build a robust framework to highlight the impact we are having on our customer’s lives, including how our internal colleagues help deliver that impact through their respective roles. Create engaging content, programs, and tactics that drive audience engagement. Source, create, and maintain a steady stream of customer stories for the organization.
• Communicate the Value of Customer Experience Initiatives:: Bring stories to the organization which highlight the business benefits of customer experience initiatives and leverage impactful storytelling to drive cultural transformation towards customer-centric goals.
• Collaborate and Build: Work closely with Segment and Global Communications to ensure consistent messaging, positioning, and language, creating a unified voice of the customer. Ensure colleagues are connected to our customer mission, understand our strategy and their role in it, take pride in our products and services, and are engaged in our customer-focused culture.
• Lead Cultural Change: Support the global culture change program, including project coordination/management and execution. Champion a global culture shift to prioritize customer-first thinking across all levels of the organization, including executives and business heads.

Qualifications:
1. Bachelor’s degree required in Business, Marketing, Communications, Journalism, or related field
2. 4+ years of experience in fast-paced environment such as management consulting, internal/corporate communications, digital/technology consulting, internal strategy, customer experience, or other professional services
3. Strong writing and storytelling skills, with the ability to simplify complex issues
4. Experience across multiple internal/corporate communications areas (e.g., strategy communication, transformation messaging, engagement, people, culture, and brand)
5. Ability to develop compelling materials using a variety of mediums, including PowerPoint

Tagged as: content strategy, content writing, graphic design, marketing