Claims Helper Full Time NEW

Description
#WorkwithImpact
About Us:
Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country.

At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are, visit https://www.castlemain.com/

This role focusses mainly on the First Nations Child and Family Services and Jordan’s Principle Settlement. The settlement is aimed at compensating those harmed by discriminatory underfunding of the First Nations Child and Family Services Program, as well as those impacted by the federal government’s narrow interpretation of Jordan’s Principle. Nine Classes are included in this Settlement. Each of the nine Classes is unique and will have its own Claims Process that requires approval by the Federal Court. The Claims Period for each Class will open in phases and we are currently supporting the first two Classes.

As a Claim Helper based in the community, you will walk alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process and offering trauma-informed one-on-one support in person, virtually or by phone. When not attending in-person sessions or events, you will work remotely from your home.
About the Opportunity:

Support Class Members in person with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe.  
Develop relationships with local and surrounding communities, organizations, and community members.   
Assist claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services.   
Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes. 
Carry out work in a safe manner, following established health and safety protocols, training and instructions.
Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions.  
About You:

You have strong written and verbal communication skills and experience working with Indigenous Peoples and communities (three years or more), developed through community, professional roles, or lived experience, as well as:

Self-identifying as Indigenous is an asset.
Ability to work professionally in an Indigenous language is an asset.
Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and similar database platforms is an asset.
Strong knowledge and awareness of Indigenous culture, history, the impacts of (intergenerational) trauma and understanding of the governance structure of Indigenous communities.   
Clear, respectful and professional communication skills in both written and verbal formats. 
Demonstrated ability to lead administrative work while respecting privacy and confidentiality.  
Strong ability to follow established policies, procedures and operational guidelines. 
Ability to travel across Canada (up to 60 % of the role, including route planning, equipment packing, planning community visits and in-person session delivery)
Valid driver’s licence, access to a reliable vehicle at the time of hiring and proof of vehicle insurance.
Access to a quiet, private workspace with reliable internet.  
Willingness to learn, try new approaches, and adapt as work evolves.
Support a work environment that is safe, respectful, and positive for colleagues, clients, and the communities we serve.
Demonstrate a shared responsibility for health and safety by complying with applicable legislation and organizational policies, engaging in open communication, participating in safety initiatives, and actively supporting the ongoing prevention of risk and injury.
Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment.

Compensation:

Starting annual compensation of $60,000-$65,000 (full-time equivalent) plus a rewarding benefits package.

How to Apply:

If this role sounds like a good fit, we invite you to submit your resume and a cover letter to https://www.castlemain.com/about/careers/

At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring.

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.