Assistant Resident Manager Team (2-person role) Full Time

Responsibilities:

Customer Service

– Greet and interact with residents in a friendly and professional manner
– Promote a welcoming atmosphere
– Demonstrate excellent customer service and a “can-do” attitude
– Attend to resident concerns and service requests within 24 hours
– Follow up with residents to ensure a high level of customer satisfaction
– Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
– Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

– Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
– Knowledge and safe handling of cleaning chemicals
– Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
– Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
– Monitor and clean of garbage chutes, garbage and recycling rooms
– Collection of garbage and recycling bins in coordination with the city waste schedule
– Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
– Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

– Assist residents how to complete maintenance requests through the proper channels
– Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
– Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
– Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
– Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

– Knowledge of fire and life safety response systems (fire alarms and detection systems)
– Assist in emergency procedures

Qualifications

– Previous or similar property management experience an asset
– Strong customer service skills
– Good written and verbal communication skills
– Basic computer and keyboarding skills
– Ability to perform general cleaning duties, and minor maintenance repairs
– Must be able to lift up to 50 lbs.
– Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
– Fluent in English and French (applicable to Quebec only)

To apply for this position please send both resumes to [email protected].