Service Writer Full Time

ABOUT THE ROLE OF SERVICE WRITER
As Service writer, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department. As the first point of contact, you will represent the service department, and the company to our customers. Some of the job duties include, but are not limited to:
-Greeting and assisting all customers that enter through the service area.
-Addressing customer inquiries in person, through email, or on the phone.
-Engaging with customers and acting as liaison for the service department.
-Contacting customers when additional work is required ensuring that work is authorized.
-Following-up on status of repairs to ensure units will be ready when promised.
-Advising customers of the status of repairs and any delays when required.
-Working with service personnel to provide accurate quotes on cost of repairs.
-Providing work orders to Shop Foreman for scheduling.
-Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
-Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
-Performing other duties as assigned.

DESIRED SKILLS AND EXPERIENCE
-High School Diploma or GED.
-Minimum of 2 years Customer Service experience.
-2-5 years prior Service Department technical experience or mechanical background preferred.
-Energetic and friendly with excellent verbal and written communication skills.
-Self-starter with the ability to prioritize and organize workload in a fast paced environment.
-Excellent attention to detail with the drive to meet tight deadlines.
-Experience with CDK Soft ware considered an asset.

WHY YOU SHOULD APPLY
If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont, we believe in a healthy work-life balance and are pleased to off er a competitive compensation package, along with a first-class benefits package for the correct individual.

Note: Only applicants indicating the required experience and skill set will be contacted for an interview. Applications can be submitted through the link in this website, which transmits directly to the employer email.