Service Supervisor Full Time

ASSA ABLOY Entrance Systems, an international manufacturer of automated doors, is seeking candidates for a Service Supervisor to support our growing Service organization.

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as ASSA ABLOY, Megadoor and Albany, we offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries.

ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.

Your Role as Service Supervisor

As the Service Supervisor, you’ll lead the Ontario Branch Service Admin team, ensuring customer satisfaction for service repairs, quotes, upgrades, and maintenance. You’ll collaborate with internal teams like Key Accounts, Service Sales, Equipment sales, Installation, Parts Department, Invoicing, and Credit and Collection.

Key Responsibilities

• Oversee team handling call intake, planning, dispatch of service and maintenance technicians, service quotes, follow-up and approval, portals for key accounts customers, and warehouse for service parts inventory.
• Promote sales of maintenance contracts and upgrade/modernization options based on door rating.
• Reporting on quotations, progress, projects, capital budget and open quotes;
• Creating quotes for tenders and replacements;
• Preparing tender bids and review floor plans;
• Assist with parts tracking, backordered material, and core returns.
• Coach and train employees to improve performance and facilitate growth within the company.
• Ensure adherence to our SLA and other contractual requirements.
• Prepare weekly reports for Service Manager, Director of Service, and District Manager.
• Participate in RFP/RFT management.
• Handle hiring, performance review, and IC plans within your team.
• Perform additional tasks as required by management.
• Arranging communication with all stakeholders on quotes, details, recommendations
• Collaborate with service manager, local District Manager, Key Accounts managers, Sales and new equipment installation team.

Additional Responsibilities

• Ensure application of procedures and best practices.
• Work with the team to meet and exceed forecasts.
• Monitor individual work and provide feedback.
• Maintain action plan for top-tier customer service.
• Manage PPE and equipment for warehouse.
• Handle supply chain management, maintaining proper inventory level.

Administrative Tasks

• Manage the team’s vacation schedule.
• Approve timesheets in Payworks.
• Set and follow up on quarterly goals in GPS.
• Conduct performance evaluations.

Requirements

• Bachelor’s Degree Required. Engineering degree preferred.
• 2+ years of experience in Automatic Door industry
• 2+ years of construction estimating experience.
• AAADM Certification required.
• PMP Certification preferred.
• Experience working with large national accounts preferred.
• Knowledge of Door Hardware and Automatic Door parts. Repair knowledge/experience is preferred.
• Previous Customer Service experience in a specialized technical industry or environment required.
• Excellent verbal/written communication and organizational skills.
• Proficiency in Microsoft 365 family of tools.
• Ability to work effectively in a team environment.
• Self-motivated and able to meet job expectations with minimal supervision.
• Effective problem-solving skills.
Benefits
• Life Insurance & AD&D
• Long Term Disability
• Short Term Disability
• Health Insurance – Medical Dental, Vision
• Employee Assistance Program
• Retirement Savings Plan