Senior Advisor, Business & Technology Governance Full Time

ABOUT US
We’re one of Canada’s largest pension investment managers, with CAD$243.7 billion of net assets as at March 31, 2023.        
We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong Kong.
Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world’s top companies. At PSP, you’ll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.

EXPERIENCE THE EDGE
At PSP, we encourage our employees to grow, forge powerful relationships, contribute and fuel inspired investment launchpads. We are committed to a culture that fosters collaboration and allows us to think beyond, in an interconnected way. We advocate for our employees to speak-up, learn, experiment, share, and be part of an inclusive work environment where diversity is embraced.

ABOUT THE TEAM
We’re seeking a Senior Advisor, Business & Technology Governance, who will be reporting to the Director, Business & Technology Governance and who will be responsible for helping to support them in managing the Technology, Data and Operations (TDO) group’s managed services governance framework in compliance with best practices.

ABOUT YOUR ROLE
As a Senior Advisor, Business & Technology Governance, you’ll:

• Provide guidance to TDO stakeholders regarding managed services agreements by working closely with them and the suppliers.
• Monitor the implementation of the governance framework for TDO managed services agreements and improve the guidelines.
• Play a leadership role in preparing and challenging facilitating and leading managed services governance committees with key suppliers.
• Ensure financial and non-financial aspects of the contracts including SLAs are aligned with TDO’s expectations and managed effectively on a continuous basis to meet the benefits of the agreement.
• Identify, document, and resolve any risks, issues, ambiguities, or conflicts arising from the implementation, management, and operationalization of the managed services.
• Synthesize relevant key information of TDO strategic managed services to prepare the monthly dashboard to the TDO Steering Committee.
• Support the team for other governance activities that have an impact on managed services agreements such as access management and internal controls.
• Implement a monitoring process and indicators for SaaS agreements.
• Review and monitor, in collaboration with TDO stakeholder owners, the SaaS agreements in terms of governance model, SLAs and quality of service received.

WHAT YOU’LL NEED
• A minimum of seven (7) to ten (10) years of experience in the managed services or outsourcing governance in a technology function or related experience.
• Post-secondary education in Business Administration, Commerce or Financial Management, or an equivalent program.
• Ability to navigate in a fast-paced environment with a high level of autonomy.
• Attention to detail and rigorous approach to research, analysis, and documentation.
• Ability to connect and manage links among multiple projects and anticipate the impact of the project’s outcome for all concerned.
• Ability to establish and maintain healthy working relationships with internal stakeholders, clients, vendors, and peers.
• Eagerness to learn, ideate and innovate.
• Well-developed conflict management skills, with the ability to ensure vendors adhere to contract terms, operations service support and service delivery.
• A respect for differences of opinion and an inclusive mindset.
• Bilingualism: English and French (frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa)

We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:

• Investment in career development  
• Comprehensive group insurance plans 
• Unlimited access to virtual healthcare services and wellness programs 
• Competitive pension plans 
• Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off 
• Inclusive paid parental leave policy: up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers  
• A hybrid work model with a mix of in-office and remote days

*Benefits package may vary based on your employee type.

At PSP, we aim to provide an inclusive workplace where we leverage diversity and where everyone feels valued, safe, respected and empowered to grow. As part of this leadership commitment, we strongly encourage applications from all qualified applicants and strive to offer an inclusive and accessible candidate experience. If you require any accommodation for any part of the recruitment process, please let us know.

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