Order Desk Agent Full Time

Experience and specialization
Computer and technology knowledge, Internet, MS Excel, MS Outlook, MS Word, MS Office, Electronic mail

Type of experience
Call centre

Area of specialization
Communications

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Work under pressure

Personal suitability

Punctuality, Efficient interpersonal skills, Excellent oral communication, Organized, Reliability, Initiative, Quick learner

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years
Tasks

Answer written and oral inquiries
Address customers’ complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients’ inquiries and provide information
Consult with clients after sale to provide ongoing support

Supervision

1 to 2 people