Indigenous Navigator & Restorative Resolution Consultant Full Time

You are looking forward to bringing an Indigenous worldview and your lived experiences to a collaborative organization that is starting a journey towards enhancing cultural safety and humility for Indigenous Peoples. Your passion is to make a positive difference in BC’s Health Care System. You seek to do this by providing leadership and guidance to embed cultural safety and trauma-informed practices to redress harm and to promote reconciliation. The BC College of Nurses & Midwives needs you to lead in our journey to making our health care system more culturally safe for Indigenous People.

This position is intended for an Indigenous person with ties to Indigenous communities. The successful candidate must provide verification of their Indigenous identity. Visit Recruiting for Indigenous-specific roles to learn about BCCNM’s Indigenous recruitment pathway and verification policy.

Status: Regular, Full-Time
Work Location: Vancouver, BC – Hybrid (a combination of in-office and remote work)

Who we are
The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

BCCNM’s commitment to Indigenous Specific Anti-Racism
BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

What we offer you
We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.
The expected starting base salary for this position is $117,646 – $123,529 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.
In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.’s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you’ll be doing
Reporting to the Executive Director/Deputy Registrar, Inquiry, Discipline & Monitoring (ED/DR, IDM), the Indigenous Navigator and Restorative Resolution Consultant (INRRC) works within the (IDM) team to develop programming and support IDM staff work in alignment with the BCCNM Commitment to Action: 2023-24 Redressing Harm to Indigenous Peoples in the Health Care System plan (“Redressing Harm Action Plan”). This includes supporting the development and implementation of alternate dispute resolution processes, support worker programming, and distinctions-based initiatives to support Indigenous health equity (the Pathways Program). The INRRC also acts as a navigator resource for Indigenous complainants, witnesses and registrants to support a culturally safe BCCNM complaints process.
The INRRC contributes to the transformation of BCCNM’s complaint process to one that embeds Indigenous-specific anti-racism, Indigenous ways of being, knowing, and doing, and reflects cultural safety, cultural humility principles, and upholds the Declaration for the Rights of Indigenous Peoples Act (DRIPA). The Consultant works in collaboration with the Indigenous Cultural Safety and Humility Consultant to support BCCNM’s broader efforts to increase capacity and competency for Indigenous-specific anti-racism and cultural safety and humility within the organization.

Responsibilities
1. Provides navigational services for Indigenous complainants and their support systems (which may include families and communities), witnesses and registrants, through the complaint, investigation, resolution and hearing processes, which includes:
a. Guiding Indigenous complainants and their support systems (which may include families and communities), and witnesses through the entirety of the complaints, investigation, resolution and discipline processes, including helping to address systemic barriers
b. Communicating with Indigenous parties to explain the steps, timeframe and processes of a regulatory complaint. Including listening to the complainant needs and incorporating Indigenous ways of knowing and being in the process to ensure the process is culturally safe and respectful to the needs of the complainant.
c. May participate in restorative justice activities.

2. Under the direction of the ED/DR IDM and in collaboration with internal staff and external partners, plans, designs, develops, implements and reports on IDM specific actions within the BCCNM Redressing Harm Action Plan, including but not limited to:
a. Facilitating the implementation, including change management, of the IDM specific actions within the Redressing Harm Action Plan including new processes within IDM and other impacted program areas, by bringing Indigenous thought leadership and living experience to decolonize current processes.
b. Liaising with Indigenous communities and leaders, BCCNM leadership and the Organization Development Consultant for change management as needed
c. Making recommendations to IDM leadership to support the continuing integration of the Indigenous Cultural Safety, Cultural Humility and Anti-Racism practice standard into the complaint process
d. Providing training, mentorship, and guidance with respect to education and training services to IDM staff on culturally safe restorative resolution and remediation, alternate decision pathways, and reconciliation, applying to ongoing file work
e. Enhancing consultations with feedback from investigation participants

3. Under the direction of the ED/DR IDM, supports the development and implementation of alternate dispute resolution processes, support worker programming, and distinctions-based initiatives to support Indigenous health equity (the Pathways Program). The Program will operate in compliance with the Health Professions Act and BCCNM by-laws, the Declaration on the Rights of Indigenous Peoples Act (DRIPA) and the upcoming Health Professions and Occupations Act (HPOA). The program will be developed in liaison with the Reconciliation, Governance, Regulatory Policy and Programs teams and BCCNM leadership.

4. In consultation with the ED/DR, IDM Directors and team, establishes collaborative relationships with health system partners, including Indigenous communities and organizations, to pursue culturally appropriate experiences for investigation participants interacting with IDM and BCCNM. Promotes consultation and feedback on program developments, including participant feedback processes.

5. Assists the Inquiry Committee and the IDM investigation leads and staff, as required, by guiding investigations by embedding Indigenous-specific anti-racism, and cultural safety and humility, into the work of IDM.

6. In collaboration with the Indigenous Cultural Safety and Humility Consultant, fosters or further develops external (including FNHA, Métis Nation BC, BC Health Authorities, elders and knowledge carriers) and internal (including Strategy, Governance & Reconciliation, Communications, Registration, Quality Assurance, Education, Policy & Practice) partnerships specifically related to IDM focuses, to offer culturally appropriate response pathways, participate in information sharing initiatives and explore opportunities to inform and integrate siloed processes.

7. Along with the Indigenous Cultural Safety and Humility Consultant, acts as an internal advisor to leaders and staff on Indigenous teachings and Indigenous current events. Be available to them as they learn, work and lead in this space.

8. Provides advice to IDM and BCCNM at large to ensure the approaches and activities BCCNM engages in are upholding the principles of DRIPA, particularly with respect to self-determination, and are culturally safe for the populations we work with.

9. Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork and service excellence.

Your education & skills
• A post-secondary degree in healthcare, counselling, social work or an equivalent combination of education, training, and experience.
• Extensive knowledge of Indigenous peoples’ demographics, languages, cultures, customs and traditions. Lived experience with Indigenous populations is an asset.
• Demonstrated knowledge, experience, and understanding of the colonial history between Indigenous peoples and BC and Canada. Knowledge and understanding of discrimination and Indigenous-specific racism, the similarities and distinctions between EDI (equity diversity, inclusion) and Indigenous people in Canada.
• Seven to ten years of lived or other relevant experience working in Cultural Safety and Humility and anti-racism, or equivalent combination of education and experience within an Indigenous context. First-hand knowledge and understanding of Indigenous culture in BC, particularly in the context of principles of Indigenous-centered care and Indigenous wellness.
• Navigation, restorative justice/resolution, mediation and/or Alternative Dispute Resolution (ADR) training and substantial expertise gained through experience and comprehensive understanding of trauma-informed practices within the context of healing. Skills in applicable areas of conflict resolution, critical incident/trauma management, investigation and facilitation is required.
• Experience within health care or a similar institutional, government, regulatory, or public safety environment is a significant asset. Knowledge of the nature and impact of institutional systemic discrimination required.
• Knowledge and understanding of emerging, current and historical Indigenous issues, cultures, practices, cultural safety, cultural humility, Indigenous-specific anti- racism, and Indigenous worldview is required. Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.
• Demonstrated experience in leading and implementing cultural change through the development of new strategies, policies, and education. Proven skills in complex problem solving, program planning and implementation, change management and group process. Ability to lead projects and direct and oversee teams on a project basis.
• Thorough knowledge of foundational reports and legislation – i.e. In Plain Sight, Truth and Reconciliation Commission of Canada: Calls to Action Report, Reclaiming Power and Place: The Final Report of the National Inquiry into Missing and Murdered Indigenous Women and Girls, United Nations Declaration on the Right of Indigenous Peoples, BC’s Declaration on the Right of Indigenous Peoples Act, Remembering Keegan: A BC First Nation Case Study Reflection.
• Strong interpersonal and team-based skills and the ability to speak to Indigenous-specific racism and how it impacts Indigenous people in an effort to educate team members of the importance of Indigenous-specific anti-racism and cultural safety and humility.
• Ability to work effectively within a multi-disciplinary team with demonstrated ability to build rapport and foster relationships with internal and external partners as well as within and between agencies.
• Established knowledge and network of Indigenous communities, services, agencies and leaders throughout BC. Flexibility to travel to Indigenous communities occasionally, as required.
• Ability to analyze complex, multifaceted issues and report on findings and recommendations.
• Ability to plan, organize, set and accomplish objectives and goals in a complex, fast paced environment
• Knowledge and understanding of Indigenous data governance.
• Strong communication skills.
• Proficient in MS office including Excel, PowerPoint and Word required. Working knowing of MS SharePoint and MS CRM, or similar programs required. Demonstrated ability to learn and adapt to online systems and tool.