Reporting to the Director, Operational Support and the Client Reservations Analyst, the successful candidate will manage reservations for all client camp assets. This position will appeal to individuals who are collaborative in their approach, problem solvers, creative, flexible, self-motivated, results oriented, detailed and who want to work in a dynamic and fast-paced environment.
Reservation Assistant will be responsible for, but not limited to, the following duties:
Reservations:
Reservation system is maintained effectively
Monitor and manage site availability
Maintain and organize reservation mailboxes and queue requests
Enter room requests into property management software
Manage and notify the front desks of time off requests
Check “No Show” reports and send out No-Show emails
Maintain all camp distribution lists
Assist front desks with internal transfers
Innfinity logging if support issues occur
Respond to client room requests/inquires in a timely manner
Other Duties:
Field calls related to room reservations from the Camp Front Desks and the Client Representatives
Responsible for adhoc projects as required
Complete tasks outlined by the Reservations Analyst
Must be legally entitled to work in Canada
Advanced Innfinity – property management software experience considered an asset
Advanced MS Office (Excel)
Works effectively in a fast-paced environment and within defined timelines
Ability to work independently, within a team, and multi-task
Strong attention to detail
Ability to manage competing priorities
Experience working with front desk tasks
Proactive problem solver
Strong Business Acumen
Excellent analytical, time management and organizational skills
Excellent verbal, written and presentation skills
5+ years of relevant experience in camp or hospitality management
Travel to the field is required during peak project times.
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.