Dental Patient Care Coordinator Full Time

Dentalcorp is looking to hire a full-time permanent Dental Patient Care Coordinator to join our team at Dentistry at FCP located at First Canadian Place, 100 King St W, Toronto, ON M5X 1C8.

Schedule: Full-Time
• Monday to Friday from 7:45am to 4:00pm

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
The wage range is from $22 to $28 per hour depending on experience. Hourly wage is determined based on the candidate’s work experience and will be discussed during the interview process.

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum of 1+ year(s) of prior Dental Administrator experience is required
• Experience with Abeldent (or Dentrix) software is required
• Excellent verbal and written communication skills in English
• Secondary school education is required
• Post secondary training in Dental Administration is highly desired

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Applicants for this role can email dctalent1@yahoo.com, however, we encourage you to apply through this portal. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.