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Client Care Coordinator – Prevention Services Full Time NEW
Nigig Nibi Ki-win Gamik Society is growing our team!
Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and greater unceded Algonquin territory. With our Child Well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.
We’re looking for the right people to grow with the organization. Are you interested?
Learn more about Nigig: https://www.nigignibi.com/about/nigig-nibi-ki-win
SUMMARY
The Client Care Coordinator will work collaboratively with the Client Care Team, and other service departments within Nigig Gamik. They work largely 1-on-1 with children, youth and their families who have been referred, or are self-referred, to engage in prevention services.
The Coordinator will manage caseload and budgets, and meet all reporting requirements. They will lead by formulating wrap-around care plans in conjunction with clients and assist the Prevention Workers in carrying out these plans.
They will actively participate in ensuring the department adheres to all Nigig Gamik’s policies and procedures, including completion of required assessments for service.
They will assist in the development of necessary systems and structures to allow for the delivery of services under the law, as well as liaise with other Nigig departments to integrate services for children, youth and families, as well as external agencies and services to ensure wrap-around care structures are created. This includes developing and promoting relationships with other working professionals (consultants) as may be required for the fulfillment of client-centered care plans.
The Coordinator will be actively involved in addressing arising crisis with files, and, in conjunction with Prevention staff and other departments, respond with appropriate supports and connection to resources.
They will work closely with other departments, and particularly with the Child Well-being team, to support smooth file transition for the client(s).
DUTIES & RESPONSIBILITIES:
1. Service Delivery
• Ensures client case files are well managed; maintained and updated regularly.
• Provides brief intervention, crisis intervention, counselling, and seeks other supports, including alternative dispute resolution, Jordan’s Principle and PMSS, as needed.
• Provides on-going follow-up and support in all cases, including timely follow up.
• Facilitate and support clients in participating in family and healing circles and other dispute resolution as needed.
• Works with programming to ensure offerings are reflective of what clients are requesting through assessments and 1-on-1 supports.
• Provides opportunities for the enhancement and development of a positive cultural identity for children, youth, families, and communities served by working with and promoting other Nigig teams regularly.
• Under the direction of the Manager, consult with specialized services for case management as required.
• Collaborates with other community resources to ensure services meet the needs of the children, youth, families.
• Follows all applicable policies, and best practices as outlined, or as might be developed by Nigig.
• Completes incident reports as required.
2. Collaborative Practice
• Works closely with Nigig Nibi Ki-win Gamik’s planning committees, programs and services to ensure quality wrap-around care is provided to clients.
• Participates on relevant community development projects and committees to foster strong working relationships.
• Participates actively in task or work groups as assigned.
• Participates in staff meetings both within the team and with other departments.
3. Development
• Ensures that AoPFN members are fully aware of their rights.
• Assists in the identifying, assessing, and prioritizing of family and child prevention goals within community and traditional territory, as well as within the team and Nigig Gamik.
• Develops thoughtful, collaborative and client-informed plans of care.
• Initiates and coordinates new prevention strategies and initiatives.
• Provides education and support to key stakeholders for the purpose of enhancing services, namely wrap-around care, within Pikwakanagan and traditional Algonquin territory.
• Liaises and networks with community and other child and youth services and professionals for the integration of new and existing services and strategies.
• Initiates and participates on relevant committees and meetings.
• Promotes community awareness of prevention services.
4. Supervision and Training
• Provides guidance and direction to prevention staff with respect to service delivery and expectation involved in each unique plan of care.
• Under the guidance of the Client Care Manager supervises and assists with training any prevention staff engaged in the exercise of services delivered to children and families, including for those services delivered by external providers in complimentary care.
5. Administrative:
• Utilizes appropriate tools to ensure evidence-based reporting.
• Completes all administrative reporting requirements according to policies and funding agency mandates.
• Ensures the maintenance of complete and accurate client data, including updating of client information consistent with policies and procedures of Nigig Nibi Ki-win Gamik Society.
• Initiates and participates in ongoing training and education, ensuring the application of new skills into practice within the team.
• High level of computer literacy.
6. Quality Management
• Utilizes evidence-based reporting to evaluate annualized work plans and adjust as may be necessary.
• Participates in cultural awareness and cultural sensitivity training.
• Initiates and participates in staff development initiatives and training relevant to their role, the department, or as mandated by the organization.
• Ensures all certifications are current.
• Demonstrates timely and planned case management.
• Ensures they act in adherence to the policies and procedures in place.
• Will ensure that care plans and preventative services offered are pro-active in the Algonquin/Aboriginal/ First Nation(s) perspective and with respect to child and family well-being. These methods shall consider indigenous approaches, both traditional and contemporary, in service delivery.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services.
7. On-Call (May Be Required For On-Call)
• Be available to respond to emergencies or urgent situations outside of regular working hours, which may include evenings, weekends, and holidays.
• Will respond promptly when contacted during an on-call shift.
• Are capable of diagnosing problems remotely or providing initial troubleshooting assistance over the phone or through email/text.
• May be required to physically report to a location to address emergencies that cannot be resolved remotely, such as emergency situations.
• Must maintain clear communication channels with colleagues, supervisors, and clients to ensure that they are informed about the status of ongoing issues and any actions taken to resolve them.
• Will document all incidents, including the nature of the problem, actions taken to resolve it, and any follow-up steps required.
• Will be responsible for following up to ensure that any issues have been fully resolved and that any necessary preventative measures have been implemented.
8. Risk Management:
• Participates in a comprehensive risk management plan for all preventative services within Nigig Gamik.
• Ensures the protection and privacy of all prevention services information and records in strict confidentiality.
• Facilitates the regular discussion of privacy and confidentiality within the team.
9. Other:
• Performs other related duties as may be required by the Client Care Manager.
WORKING CONDITIONS:
Work involves regular and on-going contact with team, clients, external service providers and other Nigig departments. Work is subject to deadlines and interruptions. Work involves handling and dealing with issues of a very sensitive and confidential nature. Work involves a flexible schedule including evenings and weekends at times. Work may include on-call requirements and travel.
EMPLOYMENT REQUIREMENTS
Basic Requirements
• Bachelor’s degree in Social Work; a degree in a related field with relevant experience will be considered.
• Minimum of two (2) to five (5) years direct experience working with youth and families in a social service or other related health setting. Experience in a supervisory role would be considered an asset.
• Experience working with First Nations, Inuit, and Métis (FNIM) people in a community-based setting would be considered an asset.
• Expertise in mental health/illness and addictions, with a willingness to participate in additional training provided.
• Able to work a flexible schedule which may include flexed days and on-call.
• A minimum of a valid class “G” driver’s license and access to a dependable vehicle.
• Provide a clear Criminal Record Check with Vulnerable Sector Screening.
Rated Requirements
1. Knowledge:
• Has an understanding of intergenerational violence and trauma in Indigenous communities.
• Has a firm grasp on Algonquin Anishinàbeg culture, social structure and traditional approaches to helping and healing.
• Is aware of Pikwakanagan’s community-based services and external resources.
• Has a comprehensive knowledge of social service resources within the Renfrew County Region and the ability to make referrals, guide and advocate on behalf of clients.
• Certification in CPR and First Aid, and Non-Violent Crisis Intervention training or willingness to obtain
• Experience with data systems and software programs, preferably Microsoft 365 Suite.
2. Abilities:
• Can coordinate, plan and facilitate sessions, clinics, presentations, workshops and activities.
• Is able to establish effective working relationships within the team dynamic, and promote a healthy working environment.
• Can manage their performance and that of prevention staff working on files
• Manage and assign caseload successfully in a changing landscape.
• Is able to respond calmly and effectively in times of crisis and conflict.
• Can complete narrative and statistical reports.
• Is able to research, analyze, conceptualize, organize and effectively communicate verbally and in writing.
3. Personal Suitability:
• Has excellent interpersonal skills.
• Can work effectively in an inter-disciplinary team environment.
• Possesses tact, discretion and a professional level of confidentiality.
• Possesses a high degree of initiative, self-motivation, and is reliable and thorough.
• Is conscious of and sensitive to Indigenous culture and values.
• Possesses excellent assessment and evaluation skills.
• Possesses excellent organizational & critical thinking skills
4. Conditions of Employment
• Minimum of two (2) to five (5) years direct experience working with youth and families in a social service or other related health setting.
• Able to work a flexible schedule which may include flexed days and on-call.
• Experience working with children, youth and families, preferably within First Nations communities
• A clear Criminal Records Check with Vulnerable Sector Screening
• Proof of a minimum of a class “G” driver’s license and a Clear driver’s abstract.
PREFERENCE IN HIRING:
Nigig promotes equal employment opportunities for all applicants. Persons who identify as Indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified Indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified Indigenous person; then to, c) the qualified non-Indigenous candidate.
WE OFFER:
• Competitive Salary
• Employment benefits & pension plan
• Paid sick, vacation and special day leave
• 14 Provincial and Federal Statutory Holidays
Please submit your cover letter and resume to: employment@nigignibi.com
Contact Information
Nigig Nibi Ki-win Gamik Society
1467 Mishomis Inamo,
Pikwakanagan, Ontario
Email: employment@nigignibi.com