Advisor Onboarding Manager Full Time

This role is desginated as “Hybrid” as per Fidelity Canada’s Dynamic Working Arrangements. Successful candidates with work in a blend of at home and from office.

Current Work Authorization is required for all openings.

Who We Are:

Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms.

A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada.

What We Do:
Join our ambitious team at Fidelity Clearing Canada ULC as an Advisor Onboarding Manager, where you will manage all required activities to successfully onboard a new advisor or group of advisors to the FCC platform. You will collaborate with senior management, our Introducing Broker (IB) and Portfolio Manager (PM) clients, and incoming advisors.

What You Will Do:

As the main contact for FCC’s Strategic Account Managers and IB and PM clients, your objective will be to swiftly and efficiently onboard new advisors and their assets onto FCC’s platform, using client-specific strategies. Working with various FCC teams will be crucial to achieve this goal.

Responsibilities:
Scheduling: Collaborate with internal departments to align resources for timely onboardings, including product training, new accounts, and account transfers.
Data Analysis: Review incoming assets and accounts, identify any problematic positions prior to onboarding, and manage client expectations accordingly.
Build and provide regular management reports to internal and client management on the progress of each onboarding until completion.
Resolve or escalate any issues that arise during the onboarding process to the appropriate issue owners.
Manage and schedule bulk loading of client data. Understand the bulk uploader system and ensure data formatting requirements are met by the onboarding advisor and client.
Product Familiarity: Demonstrate FCC’s product suite and applications effectively for onboarding advisors.
Support: Offer support on product usage, functionality, and workflows from an onboarding perspective.
Risk Management: Identify and report any risks or errors immediately, suggest process improvements, and reduce risks.
Travel: Provide onsite support for onboarding advisors as required.
Skills and Knowledge:
Solid understanding of the securities industry, specifically retail wealth management.
Comprehensive knowledge of broker/dealer platforms.
Coordinated self-starter with a customer service focus and ability to manage complex tasks.
Strong problem-solving abilities that are conceptual and innovative.
Outstanding attention to detail.
Ability to work independently and as part of a team.
Strong technical competence and adaptability to new technologies.
Excellent planning and project management skills.
Goal-oriented and self-motivated.
Adaptable to a fast-paced, changing environment.
Customer service oriented with excellent problem-solving skills.
Job Related Experience:
Minimum Requirement:

3+ years in a brokerage environment, with an empahisis in Advisor/ Client Onboarding
Must Have:
Solid understanding of broker/dealer operations and technology platforms.
Nice to Have:
Experience at a carrying broker or custodian.
Knowledge and understanding of FCC’s suite of products.
Travel Required: Yes (20%)

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada’s Top 100 Employers
o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work
o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team