Manager Workforce Development & Training MLS Full Time

Job ID: 53983
Job Category: Human Resources
Division & Section: Municipal Licensing & Standards, MLS Policy & Strategic Support
Work Location: 1530 Markham Road, Scarborough, ON M1B 3G4 (Hybrid Work Model)
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $122,305 – $163,639
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: March 11, 2025 – March 25, 2025

The Municipal Licensing and Standards Division supports the City of Toronto by contributing to the safety, vibrancy and maintenance of communities by being a leader in the effective delivery of by-law administration and enforcement services, business licensing and permitting, and animal care services.

Reporting to the Director Policy & Strategic Support, the Manager Workforce Development & Training MLS will develop and implement the Division’s overall workforce planning and development strategy and initiatives through divisional consultation in support of a high performing, knowledgeable and engaged workforce.

The Manager will coordinate divisional training efforts with ML&S operations and the people services support team regarding strategic human resources planning, talent management, employee and labor relations, succession planning, training and development and performance management. The position has direct accountability for the oversight of the division’s training and development programs, on-boarding, and off-boarding programs, internal and health and safety programs, including initiatives to support employee wellness.

What will you do?

• Lead, consult on, develop, and guide a strategically focused workforce development strategy for Municipal Licensing and Standards and oversee its execution.
• Manage, motivate, and train the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encouraging innovation in others.
• Supervise the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorize and control vacation and overtime requests. Monitor and evaluate staff performance, approve salary increments and recommend disciplinary action when necessary.
• Develop, recommend and administer the annual budget for the unit, and ensure that the unit’s expenditures are controlled and maintained within approved budget limitations.
• Develop and guide a strategic customer service-centered workforce development strategy for Municipal Licensing and Standards, and oversee its execution, including staff development, succession planning, employee recognition and engagement, and workforce analytics, among other items.
• Provide expert strategic workforce planning knowledge, advice, executive-level support and professional judgment on performance management issues for the division’s senior management team.
• Develop and implement detailed plans and recommend policies regarding program specific requirements.
• Manage the division’s learning and development needs through assessment, design, development, delivery, coordination and evaluation, incorporating adult learning principles, modern learning methods, and leveraging the City’s ELI system.
• Lead the Division’s training strategies and initiatives, ensuring Divisional needs and priorities for staff skills development and training plans are identified and assessed.
• Provide strategic leadership related to Health, Safety and Wellness for the division, in a manner that ensures competence, integrity and effective and efficient compliance with all health and safety requirements and initiatives.
• Participate in organization and management changes, confidential restructuring, and reorganization initiatives, and the creation of a workplace that supports and is conducive to a high level of performance.
• Provide strategic leadership to grow the organization’s relationships, specifically with learning institutions and leveraging external sources of relevant training opportunities, e.g. Toronto Police Service, Public Health.
• Maintain cooperative linkages with other municipalities, provincial ministries and agencies, and colleges and universities with respect to training and development related matters.
• Participate in union negotiations related to divisional workforce planning initiatives and training and development programs.
• Provide support and works closely with the Division’s directors, management team, and People and Equity to manage talent planning and training strategies effectively and efficiently.

What do you bring to the role?
1. Post-Secondary education and experience in the field of Training and Education, Organizational Change Management and Adult Learning and/or equivalent experience preferably in a large, complex organization in the execution and management of large-scale projects, corporate-wide strategy and development in areas of organization-wide OD programs and/or continuous learning & development programs.
2. Extensive workforce development and planning experience with a focus on strategic planning, training and development, health, safety and wellness, and employee engagement.
3. Considerable experience in leading the development and implementation of innovative and high-quality training to support organizational strategies or business needs. This includes integrating research, conducting comprehensive needs assessments, curriculum/course design respecting adult learning principles and practices, and evaluating training courses, classroom-based learning and/or e-Learning through an equity, diversity and inclusion lens.
4. Considerable experience in motivating, leading, training, performance managing and managing a diverse team in a fast-paced environment with the ability to promote and foster effective teamwork and establish excellence in a customer service oriented environment.
5. Considerable project management experience, including developing, coordinating and managing both short- and long-term projects and initiatives, while developing partnerships and balancing a range of stakeholder interests.
6. Considerable experience developing policies, training plans and business processes to support the strategic direction of the division, as well as meeting legislative compliance and collective agreement obligations within an operations focused environment.
7. Familiarity with developing and administering budgets and controlling and monitoring expenditures to ensure fiscal accountability and effective use of resources.
8. Strong knowledge of employment related legislation (i.e. ESA, Occupational Health & Safety, Human Rights, etc.) Familiarity with applicable collective agreements is an asset.
9. Ability to lead and implement proactive and progressive organizational change in order to achieve desired results within critical timeframes.
10. Strong interpersonal, relationship building and conflict resolution skills with excellent political acumen to function effectively in a service oriented, politically sensitive environment and to balance the needs of the organization and customers against valuable resources.
11. Excellent business writing skills with the ability to prepare comprehensive reports through the application of relevant information to support business analysis and decision making.
12. Demonstrated skills in creative problem solving and constructive resolution of difficult issues.

Information Session:
Join us for an engaging information session where you’ll learn more about this opportunity and how you can be part of our dynamic team!

Please follow the link below to register for the information session.
Registration Link: https://toronto.webex.com/weblink/register/r15267f7e7a71891f5dff4ffeff113d2d
Date and Time: March 17th, 2025 at 1:00 PM to 2:00 PM

This meeting is a singular event, and there will not be any additional information sessions offered on different dates/times.

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit jobs.toronto.ca or follow us on Twitter at Twitter.com/CityTOjobs, on LinkedIn at Linkedin.com/company/city-of-toronto or on Facebook at Facebook.com/CityTOjobs.

How to Apply:
For more information on this and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/job/Toronto-MANAGER-WORKFORCE-DEVELOPMENT-&-TRAINING-MLS-ON-M5v3c6/590365317/. To apply online, submit your resume through the job portal, quoting Job ID 53983, by Tuesday, March 25, 2025.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.