Join our Award-Winning Academy Where Your Efforts Are Appreciated And Make A Difference In The Lives Of Others!
The winner of multiple industry awards for nine consecutive years, Toronto Arts Academy is looking for a Front Desk Administrator for our Music Academies with sales and/or customer service oriented personalities in a full-time (4 days a week) role to join our team. Toronto Arts Academy provides an exciting and supportive working environment where your professionalism, customer service, and eye for detail will be valued and appreciated.
You will assist with events, process administrative tasks, and sell our lessons to potential new students/parents of all ages. You will join a tight-knit team of 7 full-time customer service team members working alone and in pairs as you assist our 800 child and adult students between two locations with their weekly lesson schedules between 40 faculty members. For more information about this position, visit: TorontoArtsAcademy.com/frontdesk.
Starting wage is $21.00 per hour
Work from home and on location days.
Health insurance benefits
Opportunities to advance with pay
LOTS of training and support
Additional hours may be available
Extra: A company-owned Top-of-the-line Desktop Mac and a mobile device to work from home!
Please note that the application process for this position takes about 25 minutes:
1) Leave us a voicemail at 647-362-9120 with: a) your name, spelling it for us slowly and clearly, b) your customer service experience or public-facing background, c) what makes this service position the best for you, your life, and your long-term goals.
2) Complete our review here: https://www.ondemandassessment.com/link/index/JB-0OR01W45G?u=1043604. Although this takes 15-30 minutes, it’s a great way to get some insights on your working styles and strengths!
3) Complete a typing test at https://www.typingtest.com, screenshot your results, and send with your resume below
4) Respond to this post with your resume.
No phone calls or drop-ins, please. We thank all applicants for their interest, however, due to the very large volume of applicants, only those selected for an interview can be contacted. Interviews will be conducted via zoom.
Our Workplace Culture:
People-oriented: friendly, supportive and fairness-focused
Team-oriented: cooperative and collaborative
Independence-oriented: A high degree of autonomy
Detail-oriented: quality and precision-focused
Goal-oriented: Extra bonus and profit-share rewards for achieving company goals
A typical day includes:
Assisting current students both over the phone, and in-person with their lesson needs
Fostering relationships with parents, students, and other staff to create a fun and welcoming environment
Providing warm and upbeat customer service for our current students
Communicating with teachers
Document and update records based on interactions
Develop and maintain a knowledge base of about how our lessons work
Managing student and teacher schedules, and upcoming events such as recitals.
Answering phone calls, emails, and walk-in inquiries
Getting excited about and Selling our lessons to potential new students
Registering new students and processing paperwork
Follow easy to follow administrative steps, systems and scripts
Troubleshoot and resolve minor issues and concerns
Take pride in being a part of our award-winning brand
Perform other related duties as required
Instrument playing is not required or preferred. We are instead looking for dynamic individuals excited to work in a growth-oriented company.
Candidates should be comfortable working on location during the pandemic, when permitted to operate by the provincial government.
3 days will be remote while one day is on site. For more info about all the procedures and policies we have in place to keep our students and safe, visit TorontoArtsAcademy.com/COVID19.
Availability is 4 days a week Sundays-Wednesdays: Sundays 9:30am-5:30pm, Mondays 1:00pm -9:00pm, Tuesdays 1:00pm -9:00pm, Wednesdays 11am-7pm.
While the above schedule will likely remain fairly fixed, flexible working hours are available and may be occasionally be required as business needs change to accommodate vacation and leave requests from other team members.
Ideal Skills & Experience:
An articulate, enthusiastic and warm personality.
A warm, enthusiastic phone demeanour. As we communicate with our students often by phone, we’re looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we’re looking for you!
Excellent written and verbal skills
Enjoy working with kids, parents, and creative adults, and watching them grow!
An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position.
take initiative to solve problems by finding creative solutions
Your perspective and work ethic helps your team achieve their goals.
You love to brainstorm with your fellow staff members for new ideas
You can think on your feet and work in a fast-paced environment
You are a pro at multi-tasking. You can efficiently complete projects even with unexpected changes
You are resourceful and flexible
You dot the I’s and cross the T’s with your attention to detail
Your communication is clear and concise in an outgoing and friendly manner. You write and speak eloquently. You can explain just about anything to anyone in writing and verbally
You are proficient in time management
You have a great memory and are able to remember many details
Customer service and/or sales experience
Providing quality customer service via phone and in-person
Familiar with Google Drive, Word, Excel, Zoom
Strong organization, planning, and analytical skills
A typing speed of 70 wpm or higher for our high email volume.
Temporarily due to COVID-19
Job Types: Full-time, Permanent
Salary: $21.00 per hour
Extended health care
Work from home
8 hour shift
The safety of our staff and students is our top priority, and all covid safety protocols are followed strictly. For more info regarding our covid safety procedures, visit: https://torontoartsacademy.com/covid19/.