Program Manager – Enterprise Process Transformation Full Time

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.

What We Do

The Program Manager for Enterprise Process Transformation is accountable for managing and coordinating a portfolio of cross-functional operational improvement and process transformation initiatives for Fidelity Canada.

The nature of this role is expected to evolve over time to reflect the evolving needs of Fidelity Canada’s process transformation strategy but will be initially focused on supporting three main initiatives. Qualified candidates will learn more about the three initiatives during the recruitment process.

This role requires a strong understanding of technology and process excellence and transformation practices, solid leadership skills and the ability to manage cross-functional teams to ensure alignment with strategic objectives and delivering on key business outcomes.

What You Will Do

Project Management

Lead and manage tasks throughout the development, implementation, automation, redesign, management, and measurement lifecycle of several process transformation efforts and ensure that responsible teams are successfully executing against timeline and plan for all phases of the work

Own the quarterly planning process across Fidelity Canada for critical operational redesign and automation initiatives

Maintain focus on cost, scope and timelines, providing transparent and timeline reporting on project progress to project sponsor(s) and business stakeholders up to including Fidelity Canada’s Senior Executive Team, including escalation of issues as required

Proactively work to propose solutions to project challenges and resolution of issues, utilizing a formal project management approach, including agile, waterfall, or any appropriate hybrid solution

Manage vendor’s involvement when 3rd parties are engaged to provide professional services for the project execution or are being engaged to establish on-going managed or off-shore services to Fidelity Canada

Collaborate and coordinate with internal and external stakeholders (including global Fidelity partners in our U.S. and UK-based organizations), consultants, vendors and contractors to ensure smooth project execution

Stakeholder Management

Maintain active collaboration with business partners to understand business needs and coordinate cross-departmental communication and activities to clarify the directions, and ensure clear communication of priorities

Prepare effective portfolio communications and presentations for Fidelity Canada senior management, including SET and FCET members, Executive Sponsors, Project Sponsors, Steering Committee members, IS and Business Project Owners

Manage expectations and influence project related business decisions, leveraging their own subject matter area of expertise and relationship with business area SMEs.

Risk Management

Conduct thorough risk assessments to identify potential threats to project success and develop a comprehensive risk management plan

Establish contingency plans to address unforeseen events and project continuity under challenging circumstances

Ensure all projects adhere to relevant regulations and standards, while minimizing legal and compliance risks

Provide regular risk reports to stakeholders, highlighting key risks and recommended actions

Leadership

Assign project responsibilities across working team, clearly defining deliverables and performance expectations

Guide and mentor project teams, fostering a collaborative and productive work environment

Monitor execution of the assigned responsibilities to project team members, providing coaching and feedback as necessary

Work with other Fidelity Program and Project Managers to design an execute on integrated cross-enterprise / cross-initiative roadmaps

Expertise You Will Bring

Project Management experience with track record of corporate operational or digital transformation

Experience with cross-functional, cross-hierarchy work, including communication and relationship building

Demonstrated innovative, collaborative and proactive approach to problem solving

Strong financial mathematical skills with the ability to navigate through financials and other data

Ability to communicate clearly, persuasively and diplomatically to a wide range of audiences

Must be very detail oriented and can work well under pressure

Self-starter and fast learner with the ability to work well independently as well as collaboratively

The ability to manage multiple priorities in an ever-changing environment to meet deadlines

The position requires strong analytical, creative and organizational skills.

What We’re Looking For

Completion of University degree (Business Administration, Business Management, Project Management, Engineering, Computer Science, or similar field) or equivalent experience

Minimum of 5+ years of relevant experience

LEED AP, PMP, Agile Project Management Certification and/or CCM designation(s) preferred

Lean Six Sigma Certifications preferred

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements – 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada’s Top 100 Employers
o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work
o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team