Night Supervisor – Hotel Full Time

Job Description – Night Supervisor – Hotel

Company: Manning Park Resort (Sunshine Valley Recreation Inc.)

NOC Job Code/Title: 62022 – Night Supervisor – Hotel

Positions Available: 1 vacancy

Primary job location: 7500 Highway #3, Manning Park, BC V0X 1R0, Canada.

Period of employment: 1-year duration of contract

Job Start Date: As soon as possible

Hours of work: Full time

Employment term options: Flexible hours

Hours: 40 per week

Specific Salary: $52,000 annually

Frequency of compensation time period: Bi-weekly

Benefits:
– Dental plan
– Disability benefits
– Health care plan
– Life insurance
– Long-term care insurance
– Free parking available
– On-site amenities
– On-site housing options
– On-site recreation and activities
– Paid time off (volunteering or personal days)

Languages:
– English

Education:
– Secondary (high) school graduation certificate

Experience:
– 1 to less than 7 months.

Work Setting:
– Remote location
– Rural area
– Willing to relocate
– Hotel, motel, resort
– Ski centre/resort

Tasks
– Co-ordinate activities with other work units or departments
– Establish work schedules and procedures
– Perform same duties as workers supervised
– Prepare and submit reports
– Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
– Assist clients/guests with special needs
– Co-ordinate, assign and review work
– Hire and train staff in job duties, safety procedures and company policies
– Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision:
– 5-10 people

Security and safety:
– Criminal record check

Work conditions and physical capabilities:
– Attention to detail
– Standing for extended periods

Personal suitability:
– Accurate
– Client focus
– Dependability
– Efficient interpersonal skills
– Excellent oral communication
– Excellent written communication
– Initiative
– Interpersonal awareness
– Organized
– Team player

Transportation/Travel Information:
– Employer covers the relocation costs

General Skills and Duties:
– Coordinate, assign, and review the work of front desk, night audit, reservations, and guest services staff to ensure service standards and procedures are met.
– Act as the primary night-shift or after-hours supervisor on assigned weeks, performing night audit duties and responding to guest issues and emergencies.
– Monitor daily room status, occupancy, and arrivals; ensure efficient room readiness through coordination with housekeeping and maintenance.
– Recruit, train, and mentor accommodation staff in cooperation with the People & Culture Department.
– Prepare schedules, verify timesheets, and assist with payroll data entry for assigned departments.
– Handle guest complaints, service recovery, and ensure overall guest satisfaction.
– Support the Accommodations Manager with occupancy forecasts, weekly and monthly reporting, and cost control.
– Oversee inventory of front office supplies and liaise with vendors for purchasing.
– Conduct quality inspections, night audit verifications, and follow-up on service or safety concerns.
– Enforce company policies, emergency procedures, and safety standards; document incidents and participate in the Joint – Health & Safety Committee as required.
– Deputize for the Accommodations Manager during absences and make operational decisions within delegated authority.
– Attend cross-departmental meetings to coordinate guest experience, events, and housekeeping readiness.
– Perform other related duties as assigned.

If interested in joining our team, please apply by sending your resume by email to [email protected].