Intranet Experience Specialist Full Time

Please note:

Current work authorization for Canada is required for all openings.

This is a contract/secondment, ending on May 30, 2025.

You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we have been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we are constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you will be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You will have a wide range of opportunities to grow and develop your career in an inclusive environment where you will feel valued and supported to be your best – both personally and professionally.

The Opportunity

The Intranet Experience Specialist is responsible for the Fidelity Canada intranet (inSite) in partnership with the Intranet Content Specialist. The Intranet Experience Specialist will gather continuous feedback on user experience from all stakeholders, develop and implement plans to improve the experience, respond to requests from all stakeholders and daily operational needs, and more.

In addition, the Intranet Experience Specialist is expected to be a contributor to the broader Employee and Community Affairs and Corporate Affairs teams in executing internal communications projects.

How You Will Make an Impact

Coordinate all aspects of inSite (Fidelity Canada intranet): daily coordination and posting of all content on the homepage, including the management of the homepage schedule.

Collaborate with team on the editorial calendar.

Manage the inSite admin inbox.

Provide support and guidance to the editorial contributors with their content.

Create content for posting, and oversee, interpret, and share inSite analytics reports.

Create surveys for Fidelity Canada teams and train new publishers.

Act as key contact for inSite, including integration of systems, processes and technologies, documentation of job processes, emergency/back up procedures.

Liaising with IS to facilitate any maintenance required, working with BCP, assessing and onboarding new technologies.

Production and posting of internal Zoom meetings and webinars, including the week ahead, ERG events, leadership team meetings, business update meetings, all-company meetings, and special events.

Support Fidelity Canada Culture – Work with internal partners to plan and execute cultural events, projects and experiences. Ex: BBQ, Holiday Party, Family Day at Canada’s Wonderland, digital experiences, new hire onboarding, etc.

Support Fidelity Canada charitable initiatives, including maintaining the budget, correspondence, payment requests, partnering with compliance and executing events. Ex: Boys & Girls Clubs of Canada initiatives, United Way Campaign, Premier Volunteer Program.

Contribute to the growth of Fidelity Canada’s social media channels by initiating content ideas and partnering with content providers in Corporate Affairs, Product, Marketing, Human Resources, and other departments.

The Expertise You Will Bring

Excellent verbal and written communication skills.

Advanced knowledge of and experience with digital technologies (e.g. Adobe Experience Manager).

Strong understanding of user experience, best practices, and accessibility.

Strong attention to detail with the ability to manage multiple projects in a fast-paced environment.

Strong project management skills with an emphasis on bringing together multiple stakeholders and driving towards a common goal.

Proven ability to proactively build and cultivate strong relationships with internal and external stakeholders across the organization.

What We Are Looking For

University Degree (Bachelor’s Degree) in Communications, Information Technology, Social/Digital Media or a related field, or equivalent work experience.

Minimum 3 years of experience working with internet/intranet production.

Experience working within the asset management industry or similar financial services organization.

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada’s Top 100 Employers
o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work
o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team