Houseman/Woman
The Houseperson must understand his/her role as brand ambassador and must be driven to provide a positive experience to all guests through having meaningful interactions, responding to guest requests with a sense of urgency, and for keeping all public spaces and rooms immaculate.
This is a fast paced and engaging role, the right individual will have an eye for detail, work well independently, and be great at communicating with our guests.
Job Duties
Assist with preparing guestrooms to a high standard.
Ensures public spaces are clean and well presented.
Assists with evening housekeeping duties such as late stayover requests, converting beds
Collects waste and recycling from all public spaces
Delivers in-room amenities and linens to guests
Assist with Laundry duties when required. Responds to guest inquiries, requests and complaints in a prompt and courteous manner.
Ensures all lost property items left in guest rooms or public spaces are properly recorded and stored
Takes personal responsibility for equipment, ensuring it is operated and maintained correctly
Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
Reports any maintenance and/ or health and safety issues
Delivers and retrieves items on loan to guests
Ensures security of guest rooms and privacy of our guests
Works alongside all other departments in friendly and professional manner
Perform all other duties as assigned or needed.
Work Conditions
Manual dexterity required to use various cleaning apparatus and supplies.
Ability to lift to 30 pounds.
Regular physical activity including walking, standing, sitting, lifting, crouching and kneeling.