Ensures that the day-today operations of the Transition House (TH) are run in an efficient manner with attention to confidentiality and in compliance with the organization’s policies, ethics and philosophy
Oversees the operation of the Transition House program so that the program provides access to safe, secure, and confidential services in accordance with our Transition House service agreement with BC Housing, including information and supports, a Help Line, short-term shelter and referrals to other services and links to affordable housing. Also monitors the Transition House residence on behalf of HGSCP’s other government programs: currently Northern Health (Supportive Recovery).
Provides orientation, work direction and guidance to Transition House Support Worker Team. As Team Leader, assists the team to support clients to identify and understand personal problems, participates in the development, implementation and evaluation of Client goals and service plans. The Team Leader is responsible for the implementation and ongoing service delivery to Transition House clients and for ensuring that these services are accessible, hospitable, and meet clients’ personal objectives.
All services must be delivered in a client-centred format based on the HGSCP’s policies, ethics and philosophy.
Duties and Responsibilities:
1. Overall responsibility for operation of the Transition House Program.
2. Has a working knowledge of the current Collective Agreement.
3. Supervises Transition House program staff and evaluates the effectiveness of the team’s performance.
4. Participates in the selection of Sr. Support Worker and Support Worker staff who are direct reports.
5. Participates in developing performance standards for the team and evaluates the performance of direct reports through performance appraisals. Identifies staff training and staff developing needs.
6. Directly responsible for labor relations issues including, discipline, grievance resolution and arbitrations.
7. Ensures that staff scheduling meets the BCGEU General Services Collective Agreement requirements.
8. Ensures cleanliness, safety, and repairs of the residence building for client and staff health and safety. Reports to maintenance any concerns which include but are not limited to security alarms, fire systems, furnaces, and general repairs. Oversees general repairs and occasional special renovations projects on the Transition House building.
9. Ensures effective Transition House service delivery consistent with agency mandate, policy, legal, contractual, and budgetary requirements.
10. Collaborates with the Counselling House team on client service planning and is part of an integrated case management team.
11. Reviews all program Unusual Incident Reports
a. If uncommon or irregular, informs the Executive Director.
b. Once per year evaluates the unusual incident reports and reviews, analyses and creates an action plan for the following year
12. Ensures that accurate program records are maintained. Correlates and submits monthly statistics to our contractors. Acts as privacy officer and oversees all records management issues in relation to the Transition House and its files/records.
13. Oversees inventory of food, office and personal products, either directly or through supervision. Uses replacement reserves and the annual budget as a guide in planning expenditures and upkeep.
14. Develops and establishes standards and accountability mechanism for assigned responsibility areas in accordance with policies and goals jointly established and approved by the Executive Director. Develops and recommends long range plans and objectives for the Transition House. Provides advice and recommendations to the Executive Director on significant or cross-agency program and service issues.
15. Develops with staff a process in which they; as a team, can assist clients to determine their goals and using our “ShareVision” client information software portal, to create a plan to assist clients to attain these goals.
16. Provides information on, and referral to other appropriate community service providers, resources, and professional programs. Provides liaison, education and advocacy for community agencies, other professionals and neighbors on issues concerning the residence.
17. Evaluates the effectiveness of client directed “goals and service plans” and progress of the team. Strives for resolution of identified problems and moves towards defined objectives (i.e. housing, working with MCFD). Assess results and implements adjustments as needed.
18. Assists and supports residents with effective social and interpersonal skills through tasks of appropriate daily living and social activities (i.e. harm reduction and stress management).
19. Provides work direction to Support Worker team to reinforce life skills delivery to clients.
20. Provides guidance and correction to the Transition House support worker team on service delivery matters and brings concerns in a written format to the Executive Director.
21. Ensures that the team maintains accurate and complete documentation, intakes, logs, government statistics, bed stays, petty cash entries, reports and records as required.
22. With proper consent to release of information, discusses and coordinates case planning concerns with professional client supports (i.e. STV Counsellor, A&D counsellor etc.)
23. Acts as an advocate for Transition House residents, as appropriate, provides follow-up support upon leaving the residence either directly or through their team.
24. May accompany clients to meetings and appointments.
25. In unusual situations may work as a front line deliverer, assisting front line workers with; receiving referrals, admitting clients, interviewing and assisting clients within the boundaries of the service.
• Cultivates a feminist perspective, to provide feminist, client-centered, trauma informed programming
• Role-models honest, open, and respectful professional communication
• Non-judgmental and positive attitude
• Practices diplomacy and professionalism within the HGSCP team.
• Maintains strict confidentiality
• Encourages cooperation and teamwork
• Exercises leadership and vision
• Promotes personal and professional development
• Degree in a related human/social service field or equivalent combined education and experience.
• At least 3 years previous direct program delivery experience in the social services or related sector with a demonstrated working knowledge of specific local community programs and related provincial and community support service systems.
• Knowledge of applicable legislation and policies as well as current issues in Transition House program delivery.
• Previous program management experience is also required, preferably within the social service sector and in a unionized environment.
Job Skills and Abilities:
• Excellent oral, written, facilitation and interpersonal communication skills.
• Demonstrated teamwork, leadership and supervisory skills.
• Exceptional time management and management/supervisory skills.
• Ability to work effectively with program staff, volunteers, and non-profit or publicly funded groups, agencies and organizations.
This position requires the ability to function independently and frequently under pressure including effectively managing emergency situations.
Tagged as: management & administration