Funeral Director Full Time

Job Posting open from September 16th to October 1st

Canadian Memorial Services, part of the Mount Pleasant Group, is a funeral home company operating across the Greater Toronto Area. Our success is the result of a dedicated team of professional employees who are committed to providing compassionate, caring service to each and every client, with a special focus on providing culturally sensitive service. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.

We are looking for a Funeral Director to join our team at Meadowvale Funeral Centre.

What we offer:
• Comprehensive benefit plan including medical, dental, vision, life insurance, and a health care spending account.
• Wellness benefits including a wellness spending account.
• Defined contribution pension plan with employer match.
• RRSP & TFSA.
• Employee Assistance Program.
• Internal training and development opportunities, and access to an Educational Assistance Program.
• Vacation plus additional personal paid days off.

The successful candidate will be required to:

Funeral Services
• Arrange, co-ordinate and/or facilitate activities associated with family needs such as services, transfers, preparation of human remains and any other associated activities.
• Present and sell products and services to at-need and pre-need families and assist them in their decisions for disposition of human remains.
• Facilitate (arrange and coordinate) the completion of prearrangements for both trust and insurance contracts and the appropriate documentation. (e.g. contracts, enrollment forms, and process payments.)
• Create, personalize and print memorial stationary and other memorial keepsakes.
• Coordinate audio and visual feeds for services and visitations and help customers create audio and/or video tributes in various formats for presentation.
• Communicate with the external answering service provider all current and future service details, as well as prepare the following day new appointment times.

Administrative Duties
• Assist families with the required legal documents including statement of death, at-need funeral service contracts, and pre-need funeral contract and related documentation (e.g. cremation contracts, waivers).
• Enter documentation including physical item tracking of body, personal effects and cremation related items, confirming identification of human remains being transferred, and certificate of death into the company software system.
• Assist with the handling of cremated remains and transferring cremated remains into urns or other keepsake vessels.
• Participate in the co-operative efforts of the team to ensure supply inventory (caskets, urns, embalming supplies, register books, office supplies) is maintained at an appropriate level.

Facilities Management
• Setup visitation rooms for upcoming visitations, funerals, which may include adding or removing chairs and furniture, as well as the setup of floral tributes, and their personal memorabilia.
• Assist in the general maintenance (internal/external) of the company facilities. (e.g. garbage collection, mopping, dusting, salting, snow shoveling), and vehicles (e.g. wash, dust, vacuum) as required

Inclusion, Diversity, Equity & Accessibility
• Commit to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
• Model their commitment to inclusion, diversity, equity and accessibility through their words and actions.

Other Duties
• Schedule and co-ordinate on-call staff and vehicles for services requested by our families and location outreach activities.
• Perform any aspect of the role and associated responsibilities at affiliated locations as prescribed by the Assistant Manager/Manager, Funeral Operations based on business needs including embalming and/or prep
• Other sundry duties as assigned.

Hours/Days of work:
Days, evenings, and weekends on a rotational basis (37.5 hours per week)
Days: 8:00AM – 4:30PM or 8:30AM – 5:00PM
Afternoons: 1:00PM – 9:30PM

Qualifications:
• Valid Funeral Director – Class 1 Licence
• Preivous experience directing and arranging in a high volume environment
• A valid Ontario Class “G” driver’s licence and clean driving record
• Compassion and empathy in dealing with grieving families
• Strong communication and interpersonal skills
• Ability to manage and coordinate multiple tasks simultaneously
• Attention to detail and organizational skills
• Proficiency in conflict resolution and problem-solving
• Sensitivity to cultural and religious customs related to funeral services
• Flexibility and adaptability to handle unpredictable situations
• Professionalism and discretion in handling confidential information
• Leadership skills to oversee funeral home staff and operations
• Strong time management skills to meet deadlines and manage funeral arrangements efficiently
• Understanding of documentation and record-keeping requirements for funeral services
• Intermediate proficiency of Windows and MS Excel, PowerPoint, Word, and Outlook

At Mount Pleasant Group, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic self. We are dedicated to building an inclusive workforce that will allow us to collaborate on deeper levels and better serve the richly-diverse communities of which we are privileged to be a part. We encourage applicants of all backgrounds, experiences and identities who are equally committed to diversity, equity and inclusion.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs. Any information received related to an accommodation will be addressed confidentially.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Please include a cover letter as well as your resume as part of your application.