Front Desk Agent Full Time

Business Name: Sooke Harbour House
Title: Front Desk Agent
Number of Available Positions: 2
Terms of Employment: Permanent, Full-Time (30-40 h/w)
Wage: $21.00
Benefits: Dental care, Vision care, Extended health care, Discounted or free food, On-site parking
Language of Work: English
Work Location: Sooke, BC

Company Profile:
Sooke Harbour House has a rich history, dating back to the 1920s. It has been recognized with numerous awards and accolades, solidifying its reputation as one of Canada’s premier culinary destinations. The establishment’s commitment to excellence, innovation, and sustainability has made it a beloved landmark on Vancouver Island. Sooke Harbour House is a place where nature, culinary artistry, and exceptional hospitality converge to create unforgettable experiences. This establishment has been celebrated for its commitment to farm-to-table cuisine, showcasing the finest local and seasonal ingredients.

If you possess a passion for hospitality and enjoy engaging with individuals from diverse backgrounds, we invite you to consider joining our team as a Front Desk Agent. In this role, you will serve as the initial point of contact for our guests. Your welcoming attitude, effective communication, and commitment to delivering outstanding service are instrumental in fostering a positive guest experience.

Job Duties and Responsibilities:
• Welcome guests to the Sooke Harbour House, and the Lounge/Dining upon arrival in a friendly and professional manner.
• Assist them with bags if needed.
• Check guests in and out of the hotel using the reservation system.
• Knowledge of hotel amenities, local attractions, and services to provide information to guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Being able to manage the environment, colleagues and guests is crucial.
• Multi-tasking on many different tasks at once, whilst making sure you are optimal while utilizing time management.
• Answer phone calls and emails and assist with reservations and inquiries.
• Process payments and maintain accurate records of guest transactions.
• Being able to utilize in-house POS systems for all departments.
• Coordinate with other hotel staff to ensure smooth check-in and check-out processes.
• Assist with room assignments and room changes as needed.
• Maintain a clean and organized front desk area.
• Assist with other duties as assigned by the MOD.
• Having to do alternative tasks not always being pertained to Front Desk due to the nature of job and our small group of staff.
• Doing or picking up in room services, pertaining to dining, and special requests.
• Standing for long periods of time, and occasionally lifting luggage, bags, boxes and heavy items.
• Maintain a professional image, reflecting positively on the company.

Employment requirements:
• Completion of secondary school is required.
• Experience working in a luxury hotel or high-end customer service environment is an asset.

Your Skills:
• Proficiency in using computers and experience with hotel management software is an asset.
• Exceptional interpersonal and communication skills to interact effectively with guests from diverse backgrounds.
• Strong problem-solving abilities to address and resolve guest issues promptly and satisfactorily.
• High level of empathy and patience to provide a personalized experience for each guest.
• Ability to remain calm and efficient under pressure.
• Thinking creatively, and efficiently to resolve issues.
• Enthusiastic self-starter and willingness to learn and grow.
• Repetitive tasks, combination of standing, and sitting for extended periods of time.
• Must be able to push/pull up to 100 lbs. and lift/carry up to 20 lbs.
• Fluency in English.
• Positive attitude towards teamwork and willingness to assist colleagues.
• Strong organizational skills to manage reservations, check-ins, check-outs, and guest inquiries smoothly.

Contact information/how to apply:
Email resume to: [email protected]

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.