Are you a collaborator at heart and love working with various groups to get the job done?
Are you passionate about saving money and reducing energy usage?
Are you a strong communicator with an ability to be honest, fair and direct?
If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Conservation & Energy Management team, you’ll join a diverse team of employees we can’t do without!
If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.
As our Program Specialist, Conservation & Energy Management, you’ll focus on the Energy Conservation Assistance Program (ECAP), one of FortisBC’s most robust and rewarding Low Income energy efficiency programs.. You will become the expert of this multi-faceted program and collaborate with our internal and external stakeholders to ensure the program delivers energy efficiency retrofits to our income-qualified customers in a manner that is safe, professional and leads to a high degree of customer satisfaction throughout the entire Province.
· Build rapport and effective working relationships with program partners and program contractors by diving deep in to the inner workings of the program and impressing people with your thirst for knowledge and your ability to learn quickly.
· Become the master of our workflow processes, customer journey maps and software tools that are the back-bone of the program.
· Develop, administer and continue to evolve the program while building a positive impression with Indigenous communities, non-profit housing providers and individual homeowners through their participation in the ECAP program.
In year one, you will:
· Become the expert in all things ECAP
· Provide well-considered solutions and create change in a manner that anticipates all the knock-on effects and linkages to other aspects of the program when a change occurs
· Be able to meet challenges, unique situations and exceptions head-on with knowledge of who needs to be involved with decisions, what processes are impacted, and how to best document and communicate the changes needed.
· Facilitate meetings, discussions and correspondence related to the management of the many aspects of the ECAP.
· Assist with forecasting, reporting and offering program insights that allow the department to plan resources and provide accurate and timely program performance information to internal stakeholders and potentially the Utility Commission.
In year two, you will:
· Prioritize the development cycle and effectively implement program enhancements that allow ECAP to reach a broader audience and achieve a deeper level of energy savings
· Begin to broaden your horizon by learning more about other Low Income programs and other programs outside of the Low Income portfolio
· Identify opportunities for increased program operational efficiencies.
· Identify and create new programs or offers that address gaps in the services and rebates offered by existing programs.
What it takes:
· Strong project management and operations experience and skillset
· Strong facilitation and negotiation skills
· Solutions-oriented with an ability to problem-solve
· Ability to work in a fast-paced environment with complex processes
· Extremely organized and able to confidently make decisions based on facts and data
· Strong analytical skills and professional judgement and high degree of emotional intelligence
· A “get it done right” perspective that fosters strengthened relationships through every engagement.
Tagged as: energy efficiency, marketing, program manager, project management, utilities