Support Service Manager Full Time Permanent

WHAT’S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

The Support Services Manager is responsible for overseeing non-clinical services in the senior living community, ensuring smooth operations that enhance the quality of life for residents. This role encompasses leadership and management in areas such as housekeeping, dining services. The Support Services Manager collaborates with other departments to provide a safe, comfortable, and supportive environment for residents and staff.

Your work will include: 

Operational Oversight:

• Supervise housekeeping, laundry, dining, and transportation teams to ensure high-quality service delivery.
• Coordinate maintenance schedules to address resident needs promptly and ensure community upkeep.
• Implement and monitor procedures to comply with regulatory standards and community policies.

Resident and Family Engagement:

• Act as a point of contact for residents and families, addressing concerns related to support services promptly and effectively.
• Conduct regular satisfaction surveys to gather feedback on non-clinical services and drive improvements.

Staff Management:

• Recruit, train, and evaluate staff to maintain a high-performing team.
• Schedule and manage workloads for housekeeping, dining, and other support staff to ensure efficient operations.
• Provide ongoing training and development opportunities to enhance team skills and performance.

Budget and Resource Management:

• Manage departmental budgets and control expenses to align with organizational financial goals.
• Oversee the procurement of supplies and equipment for support services while ensuring cost efficiency.

Safety and Compliance:

• Ensure all support services comply with health, safety, and environmental regulations.
• Conduct routine inspections and audits to maintain high standards in cleanliness, safety, and service.

Collaboration and Communication:

• Work closely with clinical and administrative teams to align support services with overall community goals.
• Communicate updates, policies, and procedures to staff and ensure consistent implementation.

WHO ARE WE LOOKING FOR?

• Education: Bachelor’s degree in hospitality, business administration, healthcare administration, or a related field preferred. Equivalent work experience may be considered.
• Experience: Minimum of 3-5 years in a supervisory or managerial role, preferably in senior living, healthcare, or hospitality industries.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent problem-solving and organizational abilities.
  • Proficiency in budgeting and resource management.
  • Knowledge of applicable regulations in senior living or healthcare settings.
  • Commitment to providing exceptional customer service to residents and families.

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Dexterra

Support Service Manager