District Manager Full Time Permanent

WHAT’S THE JOB?

Reporting to the Regional Operations Director, the District Manager (DM), based in Fort Mac, is responsible for overseeing multiple units or portfolios for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. District Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The DM also provides direction and expertise to the region by promoting corporate strategies and best practices aligned with our Vision and Values.

Duties and Responsibilities:

This role holds expansive responsibilities for the performance of multiple contracts across their district. The key areas they are responsible for include:

• Full P&L responsibility for the sites and locations in their district
• Total Revenue less than $8-12 Million or a single larger account
• Promote the company values and be a leader in health and safety
• Client relationships, engagement, Net Promotor scores, contract extensions
• People management of all operations resources and support functions within their region
• Successful interactions with support functions to ensure their region is compliant with corporate vision and priorities.

Day-to-day the DM will perform some or all of the following duties:

• Mentor and train all direct reports
• Plans, oversees and operationalizes the business plan in the region
• Identification, sell and implement new business opportunities in key markets to meet sales target in accordance with the corporate sales model
• Develops plans and budgets to meet financial targets
• With support of the Regional Operations Director, facilitates, manages, and builds client relationships
• Manage an multiple field leadership team to ensure compliance with proper procedures and guidelines.
• Strengthen operational processes to build highly efficient and effective operations.
• Liaise with Regional Operations Director and other DM’s and ensure the consistent implementation of strategic initiatives to all field operation groups.
• Provide leadership of the field operations team ensuring effective performance management and continued development.
• Support the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance.
• Communicate and share company standards and available resources that assist facility operations.
• Identify gaps and opportunities and determine root causes in operating standards and overall guest
• satisfaction.
• Coordinate with other department leaders to find solutions to problems.
• Establish clear business goals and financial targets with the Manager of each location.
• Identify opportunities and best practices to improve profitability of locations.
• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.
• Accountable for key financial and performance measures including cost control, EBITDA and customer
• ratings scores.
• Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high quality customer service and satisfaction.
• Other related duties incidental to the work described herein.

WHO ARE WE LOOKING FOR?

• Proven leadership and people management skills with the ability to motivate and think outside the box.
• Minimum of 5 years of Operations/Business Development experience.
• Post-Secondary Education in Management or Business-related degree is considered an asset
• Familiar with current industry technology
• Demonstrated market awareness, branding, innovation to create competitive advantage
• Demonstrated ability to attracts, develop, and retain employees
• Excellent interpersonal, presentation, and communication skills
• Demonstrated financial management skills

Competencies

• Experience in multi-unit management, hospitality industry or hotel industry considered an asset.
• Excellent verbal and written communication skills.
• Ability to excel in a fast paced, highly challenging and change oriented environment.
• Superior critical thinking, problem solving and interpersonal skills.
• Leadership and strong people management skills.
• Results orientation/operational excellence.
• Holding self and others accountable.

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Dexterra

District Manager