Customer Service Supervisor Full Time

Are you a natural leader with a passion for delivering exceptional customer experiences? We’re looking for a dynamic and motivated Customer Service Supervisor to guide our team to new heights. In this role, you’ll inspire and empower a talented group of customer service professionals, ensuring they have the tools and support they need to exceed customer expectations. If you’re ready to make a difference and thrive in a fast-paced environment, we want to hear from you!

Duties/Responsibilities:
• Greet customers in a friendly and professional manner
• Answer customer questions and ensure customers leave satisfied
• Attending customers in person/over the phone and resolving customer complaints
• Train and supervise cashiers
• Co-ordinate and schedule the activities of the cashiers
• Review accuracy of work of cashiers and provide additional training and support as needed
• Help cashiers in resolving problems and completing work
• Maintain specified inventory and order merchandise
• Ensure the visual standards and image of the department are maintained, such as store displays, signage and cleanliness
• Authorize payments and return of merchandise
• Make recommendations to management concerning staff and improvement of procedures
• Other duties as assigned

Terms of Employment: Permanent Full-Time (40 hours/week)

Positions Available: 3

Wage/Salary: $21.00/hour – $24.00/hour (Based on Experience)

Benefits: After completing the 3 month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 30% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Education: Completion of high school or equivalent combination of education and experience

Work Experience: 1 year experience

Language of Work: English (Bilingual – French/English is an asset)

Transportation: Fresh Market Foods will pay for the one-time round-trip transportation costs of the successful candidate to our location and back to the successful candidates permanent residence at the end of the applicable work period.

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process.