POSITION TITLE: Assistant Manager
REPORTS TO: Management/Franchisee
POSITION SUMMARY:
The Assistant Manager supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises staff. Maintains standards of restaurant safety and security. Exceptional customer service is a major component of this position.
TASKS AND RESPONSIBILITIES include but are not limited to:
1. Demonstrates a complete understanding of menu items and explains them to guests accurately.
2. Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collects payment from guests and makes change.
3. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
4. Prepares food neatly, according to formula, and in a timely manner.
5. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
6. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
7. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.
8. Trains newer or less experienced Sandwich Artists™ in their tasks and responsibilities.
9. Practices inventory control standards.
10. Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.
11. Schedules and supervises staff as needed
12. Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway® Operations Manual: Daily Procedures.
13. Maintains a professional appearance and grooming standards as outlined in the Subway® Operations Manual: Daily Procedures.
14. As needed, supervises food preparation to ensure that food safety and operations standards are maintained.
15. Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the Subway® Operations Manual: Daily Procedures.
16. Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of team members. May conduct written and verbal staff evaluations.
17. Performs paperwork duties and assists with product orders and inventory as needed
18. Assists with planning of special events and promotions.
19. Completes University of Subway® courses as directed.
PREREQUISITIES
Education: High school diploma or equivalent.
Experience: Experience in restaurant operations, preferably with supervisory experience.
ESSENTIAL FUNCTIONS
Requires excellent communication skills, ability to deal with all levels of team members. Computer knowledge is desirable.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.